Jennifer Bussey
Miami,FL
Summary
I have excellent communication and customer service skills. I have worked in a lot of kitchen setyings both cooking and preparing meals. I am organized. I have handled managing up to ten people, curated events, scheduled meetings with organizations in order to coordinate events. I am great at conflict resolution. I am a motivated individual who works great with teams as well as thrives on my own. I am a dependable employee who enjoys working hard for the co.mon good of any company that I work for.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess
Hanabi
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Front Desk Agent
Voyageur Lakewalk Inn
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Catering Manager
Grateful Ed's
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Increased staff productivity through effective scheduling practices that ensured optimal coverage during peak periods.
- Designed catering packages to increase sales and customer experience.
Self-employed
Jenn's Cleaning Services
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Program Manager
Harm Reduction Sisters
07.2022 - 05.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Education
N/A - Psychology
Hibbing Community College
Hibbing, MNTonsorial Arts
Moler Barber School
Minneapolis, MNSkills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Conflict Resolution
- Cash Handling
- Complex Problem-Solving
- Scheduling
- Handling Complaints
- Personal presentation
- Relationship Building
- Coordinating tasks
- Guest Relations
- Payment Processing
- Judgment and Decision Making
- POS system operations
- Menu Memorization
- Social Perceptiveness
- Reservation planning
- Server Support
- Memory retention
- Reading Comprehension
- Bill computation
- High-volume dining
- Menu board art
- Phone Etiquette
- Effective Multitasking
- Interactive communication skills
- Detail Oriented
- Exceptional communication
- Guest Engagement
- Customer service expertise
- Guest complaint resolution
- Food safety understanding
Certification
I have a Florida Food Handler Certification.
Timeline
Program Manager
Harm Reduction Sisters
07.2022 - 05.2023
Restaurant Hostess
Hanabi
Front Desk Agent
Voyageur Lakewalk Inn
Catering Manager
Grateful Ed's
Self-employed
Jenn's Cleaning Services
N/A - Psychology
Hibbing Community College
Tonsorial Arts
Moler Barber School
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