Jennifer Butcher
Philadelphia,USA
Summary
Office coordinator with proven ability to manage multiple schedules and projects efficiently. Skilled in prioritizing tasks based on urgency and consistently meeting tight deadlines. Proficient in EPIC, Microsoft Suite, Avaya VoIP Systems, and various operating systems including Windows and Mac OS X. Expertise in customer relationship management, HR functions, strategic planning, and time management, with strong knowledge in information technology and program management.
Overview
6
6
years of professional experience
Work History
Driver Management / Onboarding Compliance
First Student Transportation
Lower Moreland, PA
05.2025 - Current
- Managed full pre-employment compliance process for drivers and staff, ensuring regulatory adherence.
- Conducted PATCH criminal background checks, Child Abuse History Clearances, and FBI fingerprinting through IdentoGO.
- Authorized and scheduled drug tests, DOT physicals, and TB tests with Concentra.
- Processed and tracked results in First Advantage Wellness and maintained internal systems.
- Maintained accurate driver qualifications on J. J Keller Encompass and in paper records.
- Ensured compliance with federal, state, and company requirements during hiring and employment.
- Coordinated with HR, operations, and training to align hiring timelines with route coverage.
- Monitored CDL renewals, DOT medical certificates, and required training to prevent service disruptions.
Patient Service Associate
University of Pennsylvania Health System
Philadelphia, PA
04.2024 - 11.2024
- Maintained accuracy of electronic health records systems to ensure compliance.
- Greeted and provided assistance to patients upon arrival at the clinic.
- Facilitated effective communication between patients and medical personnel.
- Assisted with patient check-in by verifying insurance coverage and collecting co-payments.
- Scheduled follow-up appointments and laboratory tests as per physician orders.
- Responded promptly to inquiries from physicians or nurses regarding patient information.
Office Coordinator
Mastery Charter Schools
Philadelphia, PA
07.2021 - 01.2024
- Streamlined daily operations for Network Support Team, including phone coverage and complaint resolution.
- Managed administrative responsibilities such as mail processing and database management.
- Oversaw scheduling for meetings, retreats, and training sessions.
- Maintained postage meter and coordinated shipments with UPS and FedEx.
- Facilitated procurement of office supplies and large purchasing requests.
- Evaluated office organizational structure and recommended improvements.
- Planned facility layouts, space allocations, and supervised building maintenance.
- Managed vendor contracts and maintained positive relationships with partners.
Customer Service Representative
Valerie Schlitt Associates
Philadelphia, PA
04.2019 - 08.2020
- Achieved 'three rings' standard for exceptional customer service through efficient call management.
- Handled high call volume while identifying and resolving customer needs and concerns.
- Documented customer interactions in CRM system for accurate record-keeping and follow-up.
- Utilized call routing software to enhance communication effectiveness with customers.
- Maintained up-to-date knowledge of product information to assist customers accurately.
- Answered incoming calls with professionalism and provided knowledgeable service to every customer.
Education
High School Diploma - Philadelphia, PA
Martin Luther King High School
Philadelphia, PA06-2014
Skills
- Compliance management and monitoring
- Customer service and support
- Organizational skills
- Time management
- Effective communication
- Problem solving
- Troubleshooting
- Adaptability and cultural sensitivity
- Interpersonal skills
- Scheduling
Timeline
Driver Management / Onboarding Compliance
First Student Transportation
05.2025 - Current
Patient Service Associate
University of Pennsylvania Health System
04.2024 - 11.2024
Office Coordinator
Mastery Charter Schools
07.2021 - 01.2024
Customer Service Representative
Valerie Schlitt Associates
04.2019 - 08.2020
High School Diploma - Philadelphia, PA
Martin Luther King High School