Summary
Overview
Work History
Education
Timeline
Hi, I’m

Jennifer Butler

Pittsburgh,PA
Jennifer Butler

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
years of professional experience

Work History

OSL Retail Services
Pittsburgh, PA

Mobile Expert
06.2023 - Current

Job overview

  • Maintained inventory of all product accessories including chargers and cases that were available for purchase in store or online.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
  • Demonstrated knowledge of the store's inventory to answer customer inquiries regarding availability and pricing of products.
  • Stayed current on industry trends, competitive offerings, promotions and pricing structures.
  • Maintained a clean, organized work environment that met company standards.
  • Provided training for new employees on proper use of equipment, software applications, processes and procedures.
  • Processed customer transactions accurately using the point-of-sale system.
  • Participated in weekly team meetings to discuss strategies for meeting sales goals and improving customer service levels.
  • Recommended merchandise to customers based on needs and preferences.
  • Recommended, selected and located merchandise based on customer desires.

Merakey Allegheny Valley School
Pittsburgh, PA

Direct Support Professional
01.2020 - 05.2023

Job overview

  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Used approved crisis intervention techniques in emergency situations.
  • Assisted individuals in learning and developing new skills.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Facilitated social interactions between participants and their peers in the community.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Tracked and reported clients' progress based on observations and conversations.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Assisted clients with maintaining good personal hygiene.

Southwood Psychiatric Hospital
Pittsburgh, PA

Behavioral Health Technician
02.2021 - 07.2022

Job overview

  • Completed patient reports daily and submitted to management for evaluation.
  • Provided crisis intervention services to patients in need.
  • Responded promptly to any emergency situations that may arise within the facility.
  • Organized daily activities such as arts and crafts, games, music therapy., that promote healthy coping skills.
  • Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
  • Maintained client and employee areas in good working order and with adequate supplies.
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Completed daily client rounds and tracked client movements.
  • Advised clinical staff regarding appropriate interventions for behavioral issues.
  • Maintained accurate documentation of patient progress and treatments received.
  • Provided emotional support to clients and patients dealing with difficult situations.
  • Collaborated with multi-disciplinary teams to develop comprehensive treatment plans for patients.
  • Documented behavioral incidents to keep accurate records.
  • Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
  • Monitored patient safety in all areas of the facility.
  • Assessed patient behavior, reactions and responses to treatment plans.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Bathed, fed and dressed patients based on individual abilities.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Identified and addressed individual mental health challenges to support patients.
  • Tracked client movement on and off unit by documenting times and destinations.
  • Encouraged positive behaviors through rewards systems when appropriate.
  • Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
  • Developed positive relationships with patients while maintaining professional boundaries.
  • Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
  • Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
  • Supported clients in developing daily living skills such as budgeting money or time management.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Provided crisis intervention and de-escalation techniques to help manage patient behavior.
  • Supervised visitors entering the facility according to established security protocols.
  • Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
  • Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
  • Collaborated with doctors, psychologists or therapists in working with patient treatments.
  • Led individual and group therapy supporting prescribed procedures.
  • Instructed new employees on protocols to use when interacting with psychiatric patients.
  • Aided patients in performing activities of daily living.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Assisted patients improve social relationships and engagement.

Ocean Watch Properties
Tybee Island, GA

Administrative Assistant
10.2019 - 01.2020

Job overview

  • Scheduled appointments, meetings and events for management staff.
  • Directed customer communication to appropriate department personnel.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Managed database systems containing customer contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Answered questions from customers regarding products and services offered by the company.
  • Maintained accurate department and customer records.
  • Prepared and prioritized calendars and correspondence.
  • Processed invoices for payment using accounting software applications.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Queen Nail Spa
Savannah, GA

Receptionist
10.2019 - 01.2020

Job overview

  • Scheduled and confirmed appointments and meetings for management team.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Assisted with special projects assigned by management when required.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted visitors and provided them with assistance.
  • Scheduled and confirmed appointments.

Soak n Wet Pools
Munhall, PA

Manager
05.2017 - 09.2019

Job overview

  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Updated POS system with new products and promotional offers.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Organized promotional events to increase product awareness.
  • Updated and maintained store signage and displays.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Resolved customer complaints in a timely manner.
  • Monitored inventory levels and placed orders to restock shelves.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Homeville Trolley Stop
West Mifflin, PA

Bartender Shift Manager
11.2013 - 10.2017

Job overview

  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
  • Enforced health codes and safety regulations in compliance with state laws.
  • Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
  • Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
  • Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
  • Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Performed opening and closing duties including restocking supplies.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Balanced daily registers and generated sales reports for management.
  • Trained new employees to perform duties.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Fisher Realty
Pittsburgh, PA

Virtual Administrative Assistant
05.2010 - 09.2013

Job overview

  • Utilized Geographic Information Systems software programs to access maps detailing land features and boundary lines.
  • Created spreadsheets using Microsoft Excel for collecting data for use in estimating property values.
  • Assisted in the preparation of appraisals by gathering and analyzing data from a variety of sources, such as public records, surveys, and market analysis.
  • Organized materials gathered during the appraisal process into comprehensive files suitable for review by clients or management personnel.
  • Prepared written reports summarizing appraisal findings including estimates of value for residential properties.
  • Developed relationships with real estate agents, lenders, home inspectors, title companies, attorneys and other professionals related to the field of real estate appraising.
  • Gathered information about zoning restrictions that could affect the value of a given property.
  • Updated databases with new information about properties being evaluated.
  • Drafted letters summarizing appraisal results for client's review prior to submission of final report.
  • Interviewed owners and occupants of subject property as well as local real estate professionals to gain insight into local market conditions.
  • Conducted research to determine accurate property values for appraisals.
  • Organized files containing all pertinent documentation related to each assignment.
  • Reviewed tax records, deeds, contracts, and other documents to evaluate properties.
  • Researched relevant zoning ordinances and deed restrictions affecting proposed projects.
  • Coordinated with clients throughout the appraisal process including scheduling appointments, submitting reports and answering questions about the report findings.
  • Performed data entry and analysis of appraisal reports.
  • Assisted senior appraisers in conducting complex valuation assignments that require advanced analytical skills.

Experimental Pathology Labs
Durham, NC

Necropsy Technician
05.2007 - 09.2009

Experimental Pathology Labs
Durham, NC

Archive Technician
03.2007 - 09.2009

Job overview

  • Conducted research on historical data using library resources and online databases.
  • Processed and catalogued incoming records into the archives system for storage.
  • Developed methods for preserving archival materials in a secure environment.
  • Identified, labeled, and sorted archived documents according to established procedures.
  • Created descriptive metadata for archived collections to facilitate searching capabilities.
  • Maintained inventory of all stored archival material including items removed from general circulation.
  • Prepared recordkeeping systems and procedures for archival research and for retention or destruction of records.
  • Created and maintained retrievable computer archives and databases.
  • Organized archival material according to established standards and practices.
  • Implemented procedures for safely handling fragile documents stored in archives.
  • Updated cataloging systems used for organizing archival collections.

Wake County Public Schools
Raleigh, NC

Child Nutrition Manager
09.2005 - 02.2007

Job overview

  • Followed USDA child nutrition menu patterns and requirements for grades served.
  • Charted daily meals for reimbursable funds on site-specific POS software programs.
  • Oversaw daily child nutrition recordkeeping for breakfast, lunch and snack meals.
  • Conducted regular meetings with kitchen staff to discuss food preparation and service procedures.
  • Assisted in ordering food supplies from approved vendors, ensuring competitive pricing and timely delivery.
  • Inspected food for flavor, temperature and appearance on regular basis.
  • Inspected work, storage and servicing areas to determine safety and sanitation compliance.
  • Performed monthly inventory checks of all food items stored in the cafeteria kitchens, updating records as necessary.
  • Maintained accurate inventory system for food and supplies, reducing food waste and preventing over-ordering.
  • Trained kitchen staff in proper food safety techniques, including sanitation practices and temperature control protocols.
  • Ensured compliance with federal regulations concerning child nutrition programs such as the National School Lunch Program.
  • Created menus based on USDA-approved meal patterns, taking into consideration student preferences and dietary restrictions.
  • Created work and vacation schedules, maintaining records of tardiness and absenteeism.
  • Prepared reports related to daily meal counts, student participation rates.
  • Monitored temperature of foods during storage and service to ensure quality control.
  • Adhered to all federal, state and local guidelines for child nutrition programs.
  • Ensured compliance with applicable health, safety and sanitation regulations.
  • Participated in menu planning activities to meet dietary requirements within budget constraints.
  • Oversaw food and supplies inventory with effective management of stock and usage.
  • Maintained proper portions on plates and coordinated food service.
  • Performed regular stock checks of food items for expiration dates and quality assurance purposes.
  • Maintained accurate records of food purchases, inventory, production and distribution.
  • Operated cash register for processing children's food payments.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new employees to perform duties.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Education

South Vo-Tech
Pittsburgh, PA

High School Diploma
05.1979

DeVry University
Villa Park, IL

Bachelor of Science from Health Administration

Timeline

Mobile Expert

OSL Retail Services
06.2023 - Current

Behavioral Health Technician

Southwood Psychiatric Hospital
02.2021 - 07.2022

Direct Support Professional

Merakey Allegheny Valley School
01.2020 - 05.2023

Administrative Assistant

Ocean Watch Properties
10.2019 - 01.2020

Receptionist

Queen Nail Spa
10.2019 - 01.2020

Manager

Soak n Wet Pools
05.2017 - 09.2019

Bartender Shift Manager

Homeville Trolley Stop
11.2013 - 10.2017

Virtual Administrative Assistant

Fisher Realty
05.2010 - 09.2013

Necropsy Technician

Experimental Pathology Labs
05.2007 - 09.2009

Archive Technician

Experimental Pathology Labs
03.2007 - 09.2009

Child Nutrition Manager

Wake County Public Schools
09.2005 - 02.2007

South Vo-Tech

High School Diploma

DeVry University

Bachelor of Science from Health Administration

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Jennifer Butler