JENNIFER BYALL
Warsaw,IN
Summary
Highly qualified professional with over 20 years of health care experience. Proven ability to effectively manage time and priorities combined with administration oversight and staff leadership, resulting in high-performing teams with exceptional quality, safety, and service standards. Excellent record of collaboration as a positive part of an interdisciplinary team. Demonstrated commitment to a solution-oriented approach to resolve conflict, manage staff, and work effectively to ensure goals and compliance with regulatory requirements for quality and patient safety. Resourceful and proactive with a focus on improving performance of the team and having a positive affect on the outcome of a project. Looking for a growth-oriented position in a fast-paced environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Surgical Services and Cath/IR Lab Director
KOSCIUSKO COMMUNITY HOSPITAL
02.2022 - Current
- Oversee daily operations of Surgery, Post Anesthesia Recovery, Ambulatory Care, Sterile Processing, Cardiac Cath/Interventional Radiology Lab
- Surgical Specialties experience including Orthopedics, Podiatry, Urology, OB/GYN, Gastroenterology, and General Surgery.
- Responsible for procurement of equipment, supplies, staffing, training of employees, and budgets with over 50 staff, an annual operating budget of $12 million, and annual gross revenue of $150 million
- Collaborate and work closely with Medical Staff including surgeons, cardiologists, interventional radiologists, and anesthesia providers as well as staff members to provide safe and effective care for our patients and community
- Collaborate with senior leadership on strategic planning, business development, and competitive position in the local market
- Responsible for clinical and human resources risk management and incident reporting for all of Surgical Services and Cath Lab to coordinate quality improvement initiatives through prevention, risk stratification, as well as root cause analysis
- Responsible for monitoring and maintaining documentation through reports including excel and google sheets of staff and surgeon qualifications, training, and credentials to comply with regulatory requirements including requirements of The Joint Commission as well as the State Department of Health
- Lead all departments to provide the highest quality of care for positive outcomes by an absolute commitment to safety by maintaining compliance with The Joint Commission standards as set forth by the Centers for Medicare and other accrediting bodies including ISDH, OSHA, and FDA.
Surgical Department Registered Nurse
KOSCIUSKO COMMUNITY HOSPITAL
07.2020 - 02.2022
- Responsible for delivery of care in surgical services setting for Orthopedics, Podiatry, Urology, OB/GYN, Gastroenterology, and General Surgery disciplines.
- Work as a part of an interdisciplinary team to deliver high quality care with a commitment to safety and effective communication with patients, families, and physicians
- Manage time and resources of surgical services department as circulating nurse
- Orient/Mentor new staff to surgical team
- Float as needed to other clinical areas including Ambulatory Care, Outpatient Clinics, Emergency Department, ICU, and Medical Surgical.
Director of Risk Management
SAINT JOSEPH HEALTH SYSTEM
10.2016 - 07.2020
- Responsible for risk management and patient safety within the performance improvement department for the hospital system including an acute care hospital licensed for 254 beds, an acute care hospital licensed for 52 beds, and 32 physician network offices
- Responsible for Patient Safety Plan/Program for hospital system
- Serve on multiple risk and safety teams with other Trinity Health Risk Managers
- Develop and Implement policies for safety legislation, The Joint Commission (TJC), HIPAA, and industry practices
- Establish and manage hospital-wide and physician network programs for quality patient care and risk-free services
- Communicate with attorneys, insurance companies, and individuals
- Supervise diversified tasks and direct the work of others to accomplish goals
- Patient Safety Committee Chairman
- Peer Review collaborative team member
- Trinity Health Risk Management Council- Chairman 2019-2020
- Leader and administrator of shared leadership groups
- Provide education for hospital and physician practice staff and physicians on risk management, patient safety, patient relations, and service recovery
- Cleveland Clinic Service Recovery- Respond with H.E.A.R.T
- Certified facilitator
- Crucial Conversations Certified Instructor.
Risk Manager/Patient Safety Officer
KOSCIUSKO COMMUNITY HOSPITAL
01.2014 - 01.2016
- Expertly handle the risk management and patient safety programs for 72 bed acute care hospital and 33 physician practices
- Develop and Implement policies for safety legislation, The Joint Commission, HIPAA, and industry practices
- Established and managed hospital-wide programs for quality patient care and risk-free services
- Communicate with attorneys, insurance companies, and individuals
- Supervise diversified tasks and direct the work of others to accomplish goals
- Safety Committee Chairman
- Provide education to hospital and physician office staff and physicians on risk management, patient safety, patient relations, and service recovery.
Infection Control/Employee Health Nurse
KOSCIUSKO COMMUNITY HOSPITAL
01.2012 - 01.2016
- Control hospital-wide efforts to comply with all infection control and prevention standard promulgated by The Joint Commission, the Indiana State Board of Health, CDC, APIC, OSHA, CMS conditions of participation or any other regulatory agency.
Emergency Department Staff RN
KOSCIUSKO COMMUNITY HOSPITAL
01.2004 - 01.2014
- Actively involved with life-support measures, educating patients and their families about the disease and precaution, appropriate referral and discharge planning, along with the knowledge of all legal implications
- Collaborated with families, groups and communities, as well as carried out individual care activities
- Delegated tasks to LPN's, Paramedics or Patient Care Techs by acting as triage nurse/charge nurse.
Education
Bachelor of Science in Nursing -
Western Governors University
01.2013
Associate of Science in Nursing; RN -
Purdue University
01.2003
Skills
Staff Development
- Time Management
- Project Management
- Problem-solving abilities
- Multitasking
- Team Collaboration
- Active Listening
- Effective Communication
- Organizational Skills
- Adaptability and Flexibility
- Team building
- Task Prioritization
- Professionalism
- Interpersonal Communication
- Budget Administration
- Microsoft office proficiency
- Problem-Solving
- Teamwork and Collaboration
Certification
Board Certified in Infection Prevention (2015)
Timeline
Surgical Services and Cath/IR Lab Director
KOSCIUSKO COMMUNITY HOSPITAL
02.2022 - Current
Surgical Department Registered Nurse
KOSCIUSKO COMMUNITY HOSPITAL
07.2020 - 02.2022
Director of Risk Management
SAINT JOSEPH HEALTH SYSTEM
10.2016 - 07.2020
Risk Manager/Patient Safety Officer
KOSCIUSKO COMMUNITY HOSPITAL
01.2014 - 01.2016
Infection Control/Employee Health Nurse
KOSCIUSKO COMMUNITY HOSPITAL
01.2012 - 01.2016
Emergency Department Staff RN
KOSCIUSKO COMMUNITY HOSPITAL
01.2004 - 01.2014
Bachelor of Science in Nursing -
Western Governors University
Associate of Science in Nursing; RN -
Purdue University
Board Certified in Infection Prevention (2015)
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