Jennifer Byrd

• Assist in the diagnosis and treatment of conditions such as unstable angina, cardiomyopathy, coronary artery disease, and cardiac dysrhythmia.
• Administer nursing care to cardiac patients undergoing diagnostic, therapeutic, or emergency services.
• Evaluate patient histories, complaints, and current symptoms, document treatments delivered, medications and IVs administered, patient reactions after administering medication and IV therapies, and provide discharge instructions, and follow-up care.

• Identify and assign appropriate activities and projects to enhance student learning.
• Orient and provide instruction to students during clinical rotations while delivering information and valuable instructions.
• Monitor the progress of each student and provide formal evaluations upon completion of clinical placements.

• Delivered high level of quality care to diverse populations from triaging based on acuity to conferring with physicians to assess, treat, and monitor patients according to facility policies.
• Provided skilled, timely, and level-headed emergency response to critically ill patients.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Educated family members and caregivers on patient care instructions.
• Currently working on my Adult SANE certification.

• Delivered outstanding care to patients with various diagnoses on a medical - telemetry unit.
• Managed time efficiently to complete all tasks within deadlines.
• Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.

• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies on a medical - telemetry unit.
• Observed patient health, noting all details in the EMR while collaborating with all disciplines to coordinate disposition, referral, and psychosocial support needs.
• Provided patients with information on such subjects related to his/her medical condition to help promote better outcomes.

• Provided exceptional care to high-acute patients needing complex care on the COVID unit, while maintaining infection control practices per facility guidelines.
• Documented all elements of care and updated patient charts in the EMR to reflect changes in care plans, interventions applied, and observations.
• Provided emotional support and guidance to patients and family members to help them cope with the emotional challenges of illness.

• Complied with all security regulations within the prison system and administered care in the safest possible environment.
• Floated to all units throughout the medical system.
• Evaluated patient histories, complaints, and current symptoms during sick calls, administration of medications and treatments, and emergency assessments.

• Provided direct patient care on a telemetry transitional care unit while effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
• Performed routine assessments and implementing medication administration to include cardiac drips, and telemetry monitoring.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.

• Managed nursing staff of a 72 bed facility.
• Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
• Provided RN on-call services 24/7.
• Provided direct patient care when staffing issues arose to ensure resident needs were met.
• Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
• Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
• Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
• Oversaw and approved recruitment, hiring and orientation of new nursing staff.
• Facilitated continuing education and training programs to drive staff competency and professional development.
• Monitored daily PPD and budget expenses for the nursing department.
• Managed the nutritional/weight program, fall program, re-hospitalization program, and oversaw infection control, lab tracking and wound management.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.

• Provide all office education for new employees on OASIS, compliance, and regulations as well as all education about home health processes and computer documentation.
• Involved in quality improvement initiatives.
• Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.

• Provided nursing oversight to ensure quality resident care was consistently delivered following state and federal guidelines.
• Provided RN on-call 24/7 resource.
• Clinical case management of residents by collaborating with physicians, pharmacies, and other third-party providers to promote quality care and independence.
• Perform all nursing human resource functions.
• Involved in sales and marketing to community members interested in assisted living.
• Created customized care plans, working with facility staff and families to assess and meet individual needs.
• Successfully negotiated client contract renewals to create increased revenue.

• Managed the day-to-day activities of the Field Service Coordinators, ensuring the case management process of assessing, planning, implementation, and evaluation of services and outcomes was pursued to maximize the health outcomes of the members served.
• Reviewed socioeconomic needs and services of member populations and developed project groups to collaborate on health service initiatives.
• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed and maintained relationships with customers and suppliers through account development.

• Streamlined, standardized, and implemented case management processes and techniques to maximize revenue cycle.
• Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
• Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Participated in community events to promote services and engage with the public.
• Partnered with local organizations to expand access to social and community services.

• Oversaw the nursing department of a 71-bed skilled nursing facility with 75+ employees.
• Developed and implemented policies and procedures for survey readiness to meet State, OSHA, and Federal Regulations.
• Worked closely with administration to develop and implement best practices to improve patient outcomes.
• Facilitated continuing education and training programs to drive staff competency and professional development.
• Performed rounds to observe care and interview staff, residents, and families.
• Identified department issues to recommend corrective actions.
• Implemented new programs to stabilize the admission process and add support to nursing staff.

• Project lead for the development of the infection control program.
• Resource to staff and managers in providing quality monitoring and improvement support, as well as staff supervision in the field.
• A key member of the team's mock survey process, ensuring Joint Commission readiness.
• Provided education and leadership to multiple sites regarding quality monitoring and improvement, regulatory compliance, patient safety, and practice standardization and policies.
• Utilized advanced facilitation and assessment skills to develop evidence-based initiatives.
• Maintained a working knowledge of regulatory compliance and safety standards.
• Active team member in the design, analysis, and re-design recommendations of the McKesson software program implemented.
• Assisted in the education and implementation of the McKesson software program across the state for all business lines of home health and hospice.

• Managed and motivated 25 employees from all service lines to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained a professional, organized, and safe environment for employees and patrons.
• Responsible for customer service, financial viability, leadership, management, patient care coordination, quality improvement, and compliance.

• Responsible for the daily care coordination and performance evaluation of 35 home health and hospice aides.
• Managed scheduling, with a staff of 3 support personnel ensuring that schedules were completed promptly to provide excellent customer service to all business lines.
• Developed and provided state-required in-service hours for Certified Nursing Assistants.
• Evaluated skills of nursing personnel and verified staff certifications for validity.

• Maintained a balanced work environment for staff, role-modeled positive behaviors, and mentored staff in need of training and assistance.
• Managed daily assignments and reports, ensured adequate staffing, performed chart reviews, and communicated with physicians.
• Provided direct patient care on the medical/oncology unit, utilizing many skills with medication delivery, telemetry monitoring, and overall patient case management.
• Provided discharge planning and teaching.
• Elected as a mentor for the new employee orientation mentor program
• BLS instructor.

• Utilized skills with arterial lines, multiple IV lines, telemetry monitoring, tracheostomies, ventilators, wound management, chemotherapy, and physical assessments.
• Collaborated with physicians, pharmacists, and therapists to deliver quality, evidence-based care.
• Managed elements of patient care from admission to discharge or transfer to other units.

Resident Assessment Coordinator (December 2000 - January 2002)

· Utilized medical records to perform chart audits, gathered information for the MDS, predicting reimbursement and care plan building.

· Led the interdisciplinary team ensuring that residents achieved the highest level of functioning.

· Nurse representative for the psychotropic committee for 7 years.

· Actively participated in the CQI process.

Staff Development Coordinator (August 1996 - August 1997)

· Responsibilities included; setting up all staff education, assessing staff competencies, managing the employee health program, and maintaining employee files.

· Supervisor for 50+ Certified Nursing Aides where I had the opportunity to produce and manage schedules, continuing education, evaluations, and discipline, and was an instructor of a Certified Nursing Assistant program.

LPN/ Charge nurse (June 1993 - December 2000)

· Passed medications and performed specific resident treatments, assessed residents daily for any changes and needs to improve residents' quality of functioning. I was also the main liaison with the house physician for weekly rounds.

· Elected to instruct the Certified Nursing Assistant program for new hires. Took the Educate the Educator courses required to become a certified instructor.