Jennifer Cabal
New York,NY
Summary
Proven in enhancing customer satisfaction and loyalty, I leveraged relationship-building and customer care skills at Macy's to resolve complaints and boost repeat business. Expert in engaging clients and managing high-stress situations, my approach resulted in significant sales growth, demonstrating both my hard and soft skill proficiency without relying on numerical data.
Overview
12
12
years of professional experience
Work History
Salesperson
Zara Clothing
05.2020 - 06.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Customer Service Cashier
Footlocker Retail
03.2016 - 02.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Macy's Department Store
12.2012 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Applied Science - Criminal Justice
LaGuardia Community College of The City University of New York
Long Island City06.2019
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
Languages
Spanish
Native or Bilingual
Timeline
Salesperson
Zara Clothing
05.2020 - 06.2024
Customer Service Cashier
Footlocker Retail
03.2016 - 02.2020
Customer Service Representative
Macy's Department Store
12.2012 - 01.2016
Associate of Applied Science - Criminal Justice
LaGuardia Community College of The City University of New York