Jennifer Cabasag
Anchorage,Alaska
Summary
A driven leader with a proven desire for people, technology, and making a difference. As a natural born leader, I strive to work to achieve all goals set within all aspects of my life. Believe in a "getting-it-done" mentality to optimize time and resources. Keeping up with the ever changing aspect of the economy, technology and strategies to allow myself to have an open-mind type approach. In my over 20 years of experience in the telecom, ISP, IT business solutions, business development and leadership, building trust with people in Alaska has proven successful. Having an empathetic approach and being an advocate for people is a huge aspect to my success.
Overview
20
20
years of professional experience
Work History
AVP of Strategic Initiatives
Credit Union 1 Alaska
Anchorage, AK
04.2023 - Current
- Collaborated with senior management to identify cost-saving opportunities and develop strategies for achieving financial objectives.
- Analyzed data to understand trends in the market and forecast future performance of the organization.
- Provided leadership, direction, guidance, and support to team members on a daily basis.
- Assisted in developing business cases for proposed projects or initiatives.
- Managed relationships with external partners such as consultants, vendors, contractors.
- Contributed towards long term planning efforts by providing insights into current market trends.
- Collaborated with senior management and executive team with vendor selection for additional products and services to members.
- Assist the CEO with board documentation, and ad-hoc support.
- Develop & Execute a 3-5 year strategic plan.
Domain Manager /Agile Product Owner
Alaska USA Federal Credit Union
Anchorage, AK
09.2022 - 04.2023
- Managing 12 Automation Engineers who specialize in Robotics & Testing.
- Responsible for developing and delivering the Automation Strategy Roadmap.
- Formalized policies and set goals to keep projects on-task and maximize team performance.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Monitored staff performance and addressed issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted quality, timely performance feedback and performance appraisals.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Defined and implemented cost reduction strategies throughout product development lifecycle to maximize profitability.
- Recruited and hired qualified candidates to fill open positions.
Service Delivery Manager - Automation
Alaska USA Federal Credit Union
Anchorage, AK
05.2022 - 09.2022
- Collaborated with business executives to discuss and understand IT problems negatively affecting operations.
- Maintained customer expectations with open consultations and frequent communication.
- Monitored work progress for quality, speed and successful integration, implementation and enhancement.
- Recommended methods for continuous improvements after assessing performance against actual goals.
- Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
- Supervised staff of 12 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
- Identified opportunities to reduce cost and improve productivity.
- Collaborated with business executives to discuss and understand IT problems negatively affecting operations.
- Assessed needs and allocated resources to meet demand.
- Established strategies to address changing market environments and Internet technology.
Senior Client Partner
Computer Task Group Inc.
Anchorage, AK
01.2020 - 05.2022
- Account Management of Enterprise level accounts (specializing in Alaskan based companies).
- Achieving sales objectives.
- Partnering with vendors to provide the most valuable solution to optimize their business objectives.
- Responding to RFP requirements.
- Specializing in Software Development, Application Development, Staff Augmentation, Helpdesk Solutions, Testing Solutions, Automation, and Cloud solutions.
- Providing an optimal customer experience to our IT leaders within our Alaskan businesses.
- Collaborating with onshore & offshore resources within the organization to provide solutions that meet budgetary requirements and expertise.
- Recruited top talent through interviews and personnel recommendations.
Client Account Manager III
Alaska Communications Systems Group Inc.
Anchorage, AK
01.2018 - 12.2019
- Account Management of Enterprise level accounts (specializing in financial institutions, native corporations, healthcare and education).
- Achieving sales objectives.
- Collaborating with internal groups to provide revolutionary solutions to enterprise accounts.
- Responding to RFP requirements.
- Logging activity in our sales reporting tools.
- Providing 24/7/365 point of escalation to enterprise level accounts.
- Escalating internally to ensure optimal customer experience.
- Committing to the under sell and over deliver type business model.
- Extensive knowledge of telecom, internet, Managed IT, Layer 2, Layer 3, MPLS, satellite, SIP, PRI and other voice solutions in the Alaska and Lower 48.
- Building 3rd party relationships and resale opportunities.
- Extensive understanding of networking, ISP, telecom and voice services.
- Proactively managing enterprise level agreements in place to ensure SLA's are being met.
Client Account Manager II
Alaska Communications Systems Group Inc.
Anchorage, AK
12.2015 - 01.2018
- All duties of the Client Account Manager I role.
- Managed an enterprise account territory.
- Achieved sales objectives as a team as well as individually.
- Working extensively with customers to develop solutions.
- Working with engineers and product team to develop gaps in the market.
- Creative collaboration with internal departments.
Client Account Manager I
Alaska Communications Systems Group Inc.
Anchorage, AK
10.2013 - 12.2015
- Supported the Client Account Manager (Sales) team with pre-sale and post-sale customer interactions.
- Worked extensively with internal departments to ensure all information desired was provided to deliver services when committed to customers.
- Managed relationship with customers as the Client Account Manager (Sales) team was unavailable.
- Worked extensively supporting the Client Account Manager (Sales) team on RFP responses.
- Account Reviews for customers to uncover selling opportunities.
- Achieve team sales objectives.
Service Delivery Specialist
Alaska Communications Systems Group Inc.
Anchorage, AK
08.2009 - 10.2013
- Processed orders for enterprise level business customers.
- Project Managed delivery of services with internal departments as well as customer commitments.
- Extensive knowledge of all products and services specific to telecom, internet, Layer 2, Layer 3, MPLS, PRI, SIP and basic telephone services.
- Managed 3rd party partners to ensure timely delivery to customers.
- Extensive customer collaboration of delivery of services ordered.
- Providing support to customers as desired.
Business Sales & Service Representative
Alaska Communications Systems Group Inc.
Anchorage, AK
08.2008 - 10.2010
- Extensive Customer service on all products and services to small & medium business customers.
- Acting supervisor for escalated calls with disgruntled customers.
- Processed orders for telecom & internet type services.
- Project managed delivery of telecom & internet services with internal departments along with consumer.
- Managed the email box with customer correspondence and achieved a high level of responsiveness.
Call Center Team Lead
Alaska Communications Systems Group Inc.
Anchorage, AK
03.2007 - 08.2008
- Assisted in managing an 80+ employee call center.
- Problem resolution to escalated customers with all products and services.
- Supported team in achieving call center metrics.
- Supported team in achieving sales quotas.
- Assisted in the call center queue with customer service.
- Processed orders as needed to ensure optimal customer experience.
- Training new employees.
Sales & Service Representative
Alaska Communications Systems
Anchorage, AK
12.2004 - 03.2006
- Sales & Service to residential and business customers with their wireless products through Alaska Communications.
- Cross-sell internet and telecom products that were offered by Alaska Communications.
- Problem resolution with existing services.
- Conducted inventory of all wireless devices and accessories.
- Processed wireless orders in the presence of customer to ensure prompt delivery.
Education
Certificate - Certified Product Owner
Scrum Alliance
12-2022
High School Diploma -
East High School
Anchorage, AK05.2000
Graduate Certificate - CUES Advanced Management Program
ECornell University
Skills
- Call center management
- Communication skills both written and orally
- All Microsoft programs (Excel, Word, Outlook, etc)
- Sandler sales training
- Project Management
- Customer advocacy
- Extensive Customer Service
- SAP, Saville, Salesforce & Sharepoint programs
- Effective listening and communication
- Staff development and oversight
- People skills
- Agile methodology
- Product planning
- Team management
- Partnership Development
- Strategic Planning
- Business Development
- Growth planning
Affiliations
- Presidents Club Recipient in 2014, 2015, 2016, 2017 & 2018
- High Achiever's Club Recipient in 2020 (achieved in 10 months) & 2021
- Board Member, AAEYC, Secretary 2023-Current
- Big Sister, Big Brothers Big Sisters of Alaska, 2023 - Current
- Board Member, Big Brothers Big Sisters of Alaska, Seat E, 2024-Current
- Board Member, School Business Partnership (SBP), 2024-Current
- President, Northern Lights ABC Board, 2024-Current
Timeline
AVP of Strategic Initiatives
Credit Union 1 Alaska
04.2023 - Current
Domain Manager /Agile Product Owner
Alaska USA Federal Credit Union
09.2022 - 04.2023
Service Delivery Manager - Automation
Alaska USA Federal Credit Union
05.2022 - 09.2022
Senior Client Partner
Computer Task Group Inc.
01.2020 - 05.2022
Client Account Manager III
Alaska Communications Systems Group Inc.
01.2018 - 12.2019
Client Account Manager II
Alaska Communications Systems Group Inc.
12.2015 - 01.2018
Client Account Manager I
Alaska Communications Systems Group Inc.
10.2013 - 12.2015
Service Delivery Specialist
Alaska Communications Systems Group Inc.
08.2009 - 10.2013
Business Sales & Service Representative
Alaska Communications Systems Group Inc.
08.2008 - 10.2010
Call Center Team Lead
Alaska Communications Systems Group Inc.
03.2007 - 08.2008
Sales & Service Representative
Alaska Communications Systems
12.2004 - 03.2006
High School Diploma -
East High School
Certificate - Certified Product Owner
Scrum Alliance
Graduate Certificate - CUES Advanced Management Program
ECornell University
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