Jennifer Cabral
Bronx,NY
Summary
Accomplished Senior Human Resources Executive with a proven track record at A&H Security Services LLC, enhancing organizational efficiency and employee satisfaction through strategic HR management and talent acquisition. Fluent in English and Spanish, excelled in fostering diversity and inclusion, and streamlined benefits administration, significantly improving workplace culture and operational effectiveness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Human Resources Executive
A&H Security Services LLC
11.2022 - Current
- Directed hiring and onboarding programs for new employees.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Educated employees on company policy and kept employee handbook current.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Coordinated work activities for HR managers, specialists, and recruiting agents.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Met with employees annually for progress reviews and performance assessments.
- Designed robust compensation and benefits packages to attract top employees.
- Facilitated conflict resolution among team members to promote harmonious working relationships across departments.
- Increased workplace diversity by executing inclusive hiring practices and promoting cultural awareness initiatives.
- Streamlined benefits administration for increased efficiency, cost savings, and improved employee understanding of offerings.
- Improved organizational structure by conducting thorough job analyses and updating position descriptions accordingly.
- Boosted employee engagement with the implementation of regular feedback sessions, recognition programs, and team-building activities.
- Supported company growth by establishing scalable HR systems, policies, and procedures that foster a positive work environment.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
Sera Security Services
Security Site Supervisor
09.2016 - 04.2020
- Supervised Seven security guard per shift
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Head Cashier Supervisor
Kids Footlocker
06.2015 - 11.2017
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
- Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
- Promoted a culture of continuous improvement among employees by encouraging open communication channels regarding challenges faced in their roles.
- Decreased transaction errors by implementing thorough training programs focused on accuracy and attention to detail.
- Implemented new training materials to improve cashier efficiency and accuracy.
- Coordinated with other supervisors to share best practices for efficient front-end operations across multiple stores.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Optimized shift schedules to ensure adequate staffing levels during busy periods while minimizing labor costs.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Education
Associates In Criminal Justice - Criminal Justice
CUNY Hostos Community College
The Bronx, NY06.2024
Skills
- Patiently managed stressful situations
- Bilingual Fluent English & Spanish
- Onboarding process
- HR policies development
- HR analytics
- Organizational Culture
- Employee Relations
- Diversity and Inclusion
- Recruitment strategy
- Talent Acquisition
- Organizational Development
- Benefits Administration
- Internal Communications
- Compensation design
- Workforce Planning
- Career Pathing
- Flexible work arrangements
- Training leadership
- Strategic Planning
- Staff Supervision
- Workers Compensation
- Occupational safety
- Background Checks
- Recordkeeping
- Compliance
- Human Resources Management
Certification
NYPD Auxiliary Officer 2021 - Current
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Human Resources Executive
A&H Security Services LLC
11.2022 - Current
Sera Security Services
Security Site Supervisor
09.2016 - 04.2020
Head Cashier Supervisor
Kids Footlocker
06.2015 - 11.2017
Associates In Criminal Justice - Criminal Justice
CUNY Hostos Community College