Jennifer Cabrera
North Bergen,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Client Service Representative
OPKO Health
11.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
Customer Service Team Lead
Barneys New York
09.2016 - 08.2019
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Customer Service Associate
Kohls Department Store
11.2010 - 07.2015
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Increased revenue by cross-selling and upselling products and services.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate Of Arts And Sciences - Psychology
Rowan-Cabarrus Community College
Salisbury, NCSkills
- Accurate Recordkeeping
- Trained in Salesforce
- Customer Data Confidentiality
- Understanding Customer Needs
- Call Volume and Quality Metrics
- Policy and Procedure Adherence
- Calm and Professional Under Pressure
- Operational Efficiency
- Microsoft Office
- Client Relations
- Providing Feedback
- Client Needs Assessment
- Medical Release of Information (ROI)
- Outbound Calling
- Customer Support
- Informational Releases
- Administrative Duties
- Training Junior Team Members
- Document and Records Management
- Complex Problem-Solving
Timeline
Client Service Representative
OPKO Health
11.2019 - Current
Customer Service Team Lead
Barneys New York
09.2016 - 08.2019
Customer Service Associate
Kohls Department Store
11.2010 - 07.2015
Associate Of Arts And Sciences - Psychology
Rowan-Cabarrus Community College
Similar Profiles
Shataris SmithShataris Smith
Tech Assistant III / Phlebotomist at The Valley Health SystemTech Assistant III / Phlebotomist at The Valley Health System
Aafrin ShaikhAafrin Shaikh
Research Associate at OPKO Diagnostics LLCResearch Associate at OPKO Diagnostics LLC
Rachel HesterRachel Hester
Family Nurse Practitioner at Novant Health-Employee Occupational Health and Corporate Health SolutionsFamily Nurse Practitioner at Novant Health-Employee Occupational Health and Corporate Health Solutions
DANIELLA MALAVERDANIELLA MALAVER
Athletic Trainer at SD GamedayAthletic Trainer at SD Gameday
Kevin RivasKevin Rivas
Pool Lifeguard at Blue Line Pool ManagementPool Lifeguard at Blue Line Pool Management