Jennifer Cabrera
Gaithersburg,MD
Summary
Dependable and courteous Front Desk Receptionist with over 6 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history
of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environment.
Overview
8
8
years of professional experience
Work History
Banquet Captain
Woodmont Country Club Inc
Rockville, MD
09.2016 - 07.2024
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Collaborated closely with catering managers on upcoming events and their needs.
- Managed a team of banquet servers, assigning tasks and monitoring performance for quality service.
- Liaised with kitchen staff to ensure timely and accurate food service during events.
- Facilitated communication between event hosts and staff to ensure smooth operation and guest satisfaction.
Customer Service Representative
Online Parking Pass
Rockville, MD
12.2020 - 06.2024
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Managed customer accounts, including billing inquiries and payments.
- Resolved billing disputes in a timely manner.
- Perform data entry and maintain billing records.
Customer Care Representative
Elite Insurance Solution Inc.
Rockville, MD
07.2016 - 08.2020
- Assisted customers in making payments on accounts and setting up payments plan.
- Provided outstanding service to new and long-standing customers by attending closely to concern and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Provided accurate, valid, and complete information to customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
Education
High School Diploma -
Watkins Mill High School
Gaithersburg, MD06-2014
Skills
- Expert in Customer Relations including phone etiquette, answering emails, calls and chats
- Expert in inputting data, managing customer accounts, processing orders
- Expert in Microsoft and Google Programs
- Proficient in Jonas club program software
Languages
Spanish
Proficient (C2)
C2
Timeline
Customer Service Representative
Online Parking Pass
12.2020 - 06.2024
Banquet Captain
Woodmont Country Club Inc
09.2016 - 07.2024
Customer Care Representative
Elite Insurance Solution Inc.
07.2016 - 08.2020
High School Diploma -
Watkins Mill High School
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