Jennifer Cabrera
Canoga Park,CA
Summary
Dedicated and results-driven professional with over 10 years of experience in client services, administration, and leadership. Adept at fostering positive customer relationships, managing operations, and implementing efficient solutions in fast-paced environments. Bilingual in English and Spanish, with strong communication, organizational, and problem-solving skills. Seeking to leverage experience in a dynamic institution where leadership and customer service skills can make a positive impact.
Overview
13
13
years of professional experience
Work History
Client Service Representative
Metropolitan Animal Specialty Hospital
2022.03 - Current
- Develop a foundational knowledge of common animal medical conditions to enhance client communication
- Ensure a clean and welcoming environment in examination rooms, waiting areas, and front desk at all times
- Collaborate with veterinary teams to streamline service delivery and improve patient care
Client Care Representative
Access Specialty Animal Hospital
2017.12 - 2022.03
- Managed client intake by completing necessary documentation and entering pet histories into the system
- Requested and processed medical records from external veterinary providers to ensure continuity of care
- Scheduled and confirmed appointments to ensure optimal patient flow and satisfaction
- Provided exceptional customer service by addressing inquiries and resolving concerns effectively
Print and Marketing Manager
Staples
2011.06 - 2015.06
- Directed daily operations of the Copy & Print department, focusing on delivering high-quality print services
- Oversaw the production process to ensure timely completion of print orders and maintained quality standards
- Developed and implemented strategies that drove business growth and maintained a high customer satisfaction rate
Bookkeeper
Staples
2011.06 - 2015.06
- Managed cash handling procedures, deposits, and daily financial documentation
- Coordinated with Garda for secure cash pick-ups and coin orders, maintaining accurate records
- Identified and resolved any discrepancies in cash registers, ensuring compliance with company policies
Education
Bachelors of Science - Biology
San Diego State University
San Diego, CA2017-01
Associates - Transfer Studies
Grossmont Community College
San Diego, CA2013-01
Skills
- Client Relations: Skilled in building rapport, managing client communications, and delivering exceptional customer service
- Leadership & Team Collaboration: Proven ability to lead teams, coach staff, and drive results in fast-paced environments
- Technology Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), and familiar with veterinary management systems
- Bilingual: Fluent in both English and Spanish
- Organization & Time Management: Excellent at multitasking, prioritizing tasks, and meeting deadlines in high-pressure situations
Timeline
Client Service Representative
Metropolitan Animal Specialty Hospital
2022.03 - Current
Client Care Representative
Access Specialty Animal Hospital
2017.12 - 2022.03
Print and Marketing Manager
Staples
2011.06 - 2015.06
Bookkeeper
Staples
2011.06 - 2015.06
Bachelors of Science - Biology
San Diego State University
Associates - Transfer Studies
Grossmont Community College