Jennifer Cabrera
Canoga Park,CA
Summary
Dedicated and results-driven professional with over 10 years of experience in client services, administration, and leadership. Adept at fostering positive customer relationships, managing operations, and implementing efficient solutions in fast-paced environments. Bilingual in English and Spanish, with strong communication, organizational, and problem-solving skills. Seeking to leverage experience in a dynamic institution where leadership and customer service skills can make a positive impact.
Overview
13
13
years of professional experience
Work History
Client Service Representative
Metropolitan Animal Specialty Hospital
03.2022 - Current
- Develop a foundational knowledge of common animal medical conditions to enhance client communication
- Ensure a clean and welcoming environment in examination rooms, waiting areas, and front desk at all times
- Collaborate with veterinary teams to streamline service delivery and improve patient care
Client Care Representative
Access Specialty Animal Hospital
12.2017 - 03.2022
- Managed client intake by completing necessary documentation and entering pet histories into the system
- Requested and processed medical records from external veterinary providers to ensure continuity of care
- Scheduled and confirmed appointments to ensure optimal patient flow and satisfaction
- Provided exceptional customer service by addressing inquiries and resolving concerns effectively
Print and Marketing Manager
Staples
06.2011 - 06.2015
- Directed daily operations of the Copy & Print department, focusing on delivering high-quality print services
- Oversaw the production process to ensure timely completion of print orders and maintained quality standards
- Developed and implemented strategies that drove business growth and maintained a high customer satisfaction rate
Bookkeeper
Staples
06.2011 - 06.2015
- Managed cash handling procedures, deposits, and daily financial documentation
- Coordinated with Garda for secure cash pick-ups and coin orders, maintaining accurate records
- Identified and resolved any discrepancies in cash registers, ensuring compliance with company policies
Education
Bachelors of Science - Biology
San Diego State University
San Diego, CA01-2017
Associates - Transfer Studies
Grossmont Community College
San Diego, CA01-2013
Skills
- Client Relations: Skilled in building rapport, managing client communications, and delivering exceptional customer service
- Leadership & Team Collaboration: Proven ability to lead teams, coach staff, and drive results in fast-paced environments
- Technology Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), and familiar with veterinary management systems
- Bilingual: Fluent in both English and Spanish
- Organization & Time Management: Excellent at multitasking, prioritizing tasks, and meeting deadlines in high-pressure situations
Timeline
Client Service Representative
Metropolitan Animal Specialty Hospital
03.2022 - Current
Client Care Representative
Access Specialty Animal Hospital
12.2017 - 03.2022
Print and Marketing Manager
Staples
06.2011 - 06.2015
Bookkeeper
Staples
06.2011 - 06.2015
Bachelors of Science - Biology
San Diego State University
Associates - Transfer Studies
Grossmont Community College
Similar Profiles
Samuel CorreaSamuel Correa
Veterinary Assistant at Metropolitan animal and specialty centerVeterinary Assistant at Metropolitan animal and specialty center
Alexandra PearceAlexandra Pearce
Veterinarian Technician at Animal Specialty & Emergency HospitalVeterinarian Technician at Animal Specialty & Emergency Hospital
Eleise AdamsEleise Adams
Client Care Representative at ACCESS Specialty Animal Hospital SFVClient Care Representative at ACCESS Specialty Animal Hospital SFV
Antonio Jesus GuillermoAntonio Jesus Guillermo
RN Supervisor at West Valley Subacute and Nursing CenterRN Supervisor at West Valley Subacute and Nursing Center
Sarah KhafardianSarah Khafardian
Colgate Bright Smiles, Bright Futures - Volunteer at ColgateColgate Bright Smiles, Bright Futures - Volunteer at Colgate