Jennifer Cabrera
Little Elm,Tx
Summary
Experienced with providing high-level consulting services that drive business transformation. Utilizes strategic insights and detailed analysis to support client objectives and implement effective solutions. Strong understanding of managing client relationships and delivering measurable results.
Overview
17
17
years of professional experience
Work History
Senior Consultant
HCLTECH
10.2022 - 06.2026
- Performed weekly payroll processing to ensure Tenet employees are paid
- Executed quarterly backups, purges, and housekeeping activities to maintain optimal performance of Kronos environment
- Initiated and worked with the Kronos corporate experts on Kronos errors or functionality
- Worked with payroll supervisors and local IS teams to solve Kronos and hardware issues.
- Coordinated yearly Disaster Recovery activities as main POC for hospital and AS400 group regarding Kronos
- Worked with the security team to solve or work on Kronos security issue
- Worked to ensure the DST time changes activities are completed timely and worked on any issues if they arise.
- Handled and entered yearly and monthly all the holidays for the hospitals, corporate and divested facilities.
- Provided on-call support for system emergencies
- Performed all new facility adds activated by a Service Request in Kronos and Webstat to ensure the system files between Kronos and HRMSweb would flow properly
- Developed and updated Kronos support manual to facilitate training for new support personnel
- Analyzing and documenting Kronos support
- Creating business cases to be used to implement new functionality
- Handling day-to-day Operations issues from corporate and hospital users
- Used SQL to research/fix Kronos issues
- Handle all history retrievals using SQL as well as working with the AS400 and Media library teams to load the data from archives
- POC for users on rule definitions and how they apply to the employee’s calculated hours.
- Set application alerts for the user community.
- Updated all tables to prepare the systems for the upcoming year in December
- WordForge Trainer and Approver for all applications under Financial Systems
- Conducted Saba testing for software releases.
- Acting as the Saba Support BA, first point of contact for client
Software Development Analyst
Dell Services/NTT Data
Plano, TX
11.2010 - 10.2022
- Performed weekly payroll processing to ensure Tenet employees are paid
- Performed Quarterly Backup, Purge, and housekeeping activities ensuring the Kronos environment ran efficiently
- Initiated and worked with the Kronos corporate experts on Kronos errors or functionality
- Collaborated with payroll supervisors and local IS teams to resolve Kronos and hardware issues
- Coordinated yearly Disaster Recovery activities as main POC for hospital and AS400 group related to Kronos
- Worked with the security team to solve or work on Kronos security issue
- Worked to ensure the DST time changes activities are completed timely and worked on any issues if they arise.
- Provided on-call support for urgent system errors
- Performed all new facility adds activated by a Service Request in Kronos and Webstat to ensure the system files between Kronos and HRMSweb would flow properly
- Developed and maintained Kronos support manual to facilitate training for new support personnel
- Analyzing and documenting Kronos support
- Creating business cases to be used to implement new functionality
- Handling day-to-day Operations issues from corporate and hospital users
- Used SQL to research/fix Kronos issues
- Handle all history retrievals using SQL as well as working with the AS400 and Media library teams to load the data from archives
- Created emergency profiles for system access
- POC for users on rule definitions and how they apply to the employee’s calculated hours.
- Responsible for setting application alerts for the user community
- Updated all tables to prepare the systems for the upcoming year in December
- WordForge Trainer and Approver for all applications under Financial Systems
- Handled issues in Kronos as related to Web Time Entry application
- Acting as the Saba Support BA, first point of contact for client
Technical Support Analyst II
Perot Systems
06.2009 - 04.2010
- Utilized Remedy to track help desk tickets and prepare incident reports, ensuring timely resolution of issues.
- Collaborated with end users to resolve incident tickets promptly
- Evaluated and translated end users' needs and problems to technical associates to facilitate effective solutions.
- Test modules before implementation for accuracy, and prepare project planning documents and test scripts
- Utilize SQL to perform daily and weekly queries related to HRMSWeb
- Work with users to select or create appropriate scenarios to test and user scenarios to assist the end user in acceptance testing.
- Provides training to new and existing team members
- Create, review and delivers end user documentation for training.
- Ensure that documentation is updated when change request are approved
- Review system test plans and test modules
- Assisted with the execution of Annual Benefits Enrollment for Integrated Healthcare Holdings Inc.
- Serve as liaison between customers and various HRMSWeb teams
- Served as primary contact for support and escalations across Human Resources, Payroll, Benefits, and Information Systems at Integrated Healthcare Holdings Inc.
Skills
- ITIL V3 certification
- Experience with AS400 applications
- Active Directory
- Proficient in Microsoft Office Suite
- Proficient in Windows operating systems
- Bilingual communication in Spanish and English
Timeline
Senior Consultant
HCLTECH
10.2022 - 06.2026
Software Development Analyst
Dell Services/NTT Data
11.2010 - 10.2022
Technical Support Analyst II
Perot Systems
06.2009 - 04.2010