Jennifer Cacioppo
Collinsville,IL
Summary
Resourceful reporting analysis professional well-versed in the creation of data collection techniques and guidelines. Pursuing a role in which a resourceful nature and industry knowledge will be highly utilized.
Overview
22
22
years of professional experience
Work History
Reporting Analyst
United Stationers
Greenville, IL
10.2010 - Current
- Prepare reporting to support customer programs and drive efficiencies.
- Support the Care Systems by maintaining settings/rules. This includes the Workforce Management and Email Management systems.
- Convert existing reporting to Power BI reports with enhanced details.
- Developed complex queries to extract data from multiple sources for reporting purposes.
- Gathered, analyzed and formatted large amounts of data into meaningful information.
- Prepared ad-hoc reports as requested by senior management team.
- Performed trend analysis on historical data to identify areas for improvement.
- Worked with cross-functional teams to develop strategies for improving overall process efficiency.
Account Manager
HCL Expense Management Services, Inc (formerly Control Point Solutions)
St. Louis, MO
11.2002 - 02.2010
- Manage multiple client engagements to ensure contract compliance throughout the lifecycle of the contract
- Prepare and analyze financial and management reports to meet the needs and expectations of clients
- Maintain relationships with both clients and vendors
- Provide internal revenue forecasts
- Provide training to clients on proprietary products and tools
- Ensure compliance with SAS70 regulations and standards
- Develop processes and procedures to meet the client’s changing needs and goals
- Translate client business requirements into effective business solutions
- Conduct client meetings and conference calls
- Develop new client reports through Microsoft Access.
Financial Analyst
HCL Expense Management Services, Inc (formerly Control Point Solutions)
St. Louis, MO
- Understand, perform and review all aspects of the customer invoice life cycle from invoice entry to payment
- Ensure timely and accurate processing of client invoices
- Participate, as appropriate in client meetings and conference calls
- Monitor client service level agreements
- Research and review Telecom Access bills for cost savings and optimization opportunities and present for client approval
- Create and file disputes for overbilled telecom services according to tariffs or contracts
- Responsible to bring billing disputes with vendors to closure favorably for clients
- Working knowledge of internal proprietary tools and applications to serve the clients needs
- Responsible for managing part-time and intern employees.
Education
Bachelor of Business Administrations – Economics and Finance -
McKendree University (formerly McKendree College)
05.2002
Skills
- Microsoft Excel
- Toad Reporting
- Power BI
- Data Analysis
- Data Validation
- Data Interpretation
- Analytical mindset
References
References are available upon request.
Timeline
Reporting Analyst
United Stationers
10.2010 - Current
Account Manager
HCL Expense Management Services, Inc (formerly Control Point Solutions)
11.2002 - 02.2010
Financial Analyst
HCL Expense Management Services, Inc (formerly Control Point Solutions)
Bachelor of Business Administrations – Economics and Finance -
McKendree University (formerly McKendree College)
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