Jennifer Caim
Ballston Spa,NY
Summary
Accomplished professional with artistic talent, technical expertise, supervisory experience, education and training expertise, business leadership, and excellent communication skills, seeking a position with a facility where I can apply my excellent customer service skills, professional etiquette, natural organization, and the love of learning.
Overview
24
24
years of professional experience
Work History
Surgical Scheduler
Bucks County Orthopedic Specialists
Warrington, PA
09.2024 - 12.2024
- Coordinated surgical scheduling for multiple orthopedic procedures, ensuring timely patient appointments.
- Assisted in managing physician calendars, optimizing workflow and reducing scheduling conflicts.
- Communicated effectively with patients regarding pre-operative instructions and appointment confirmations.
- Supported front office operations by maintaining accurate patient records and documentation.
- Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Educated patients about surgeries and provided treatment plan documentation.
Medical Assistant
Dr. Elizabeth Spiers Dermatology
Doylestown, PA
07.2024 - 09.2024
- Assisted with patient intake and data entry in electronic health record systems.
- Supported healthcare providers by preparing examination rooms and sterilizing instruments.
- Collaborated with medical staff to ensure seamless communication regarding patient needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Electronically scribed for the MD or PA while they examined patients.
Surgical Scheduler
Albany Medical Center
Saratoga Springs, NY
01.2023 - 12.2023
- Adapted quickly to changes in schedules, demonstrating flexibility in a fast-paced environment.
- Collaborated with clinical staff to ensure availability of necessary resources for scheduled surgeries.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
Patient Access Specialist
Glens Falls Hospital
Glens Falls, NY
01.2022 - 12.2022
- Facilitated patient check-in processes to ensure seamless access to care services.
- Verified insurance eligibility and benefits for optimal patient experience and compliance.
- Managed high-volume phone calls, addressing inquiries and scheduling appointments efficiently.
- Collaborated with clinical staff to resolve patient registration issues promptly.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient pre-admission, admission, transfer and discharge activities.
Patient Access Specialist
Saratoga Hospital Pulmonary and Sleep Clinic
Saratoga Springs, NY
01.2021 - 12.2021
- Facilitated patient registration and check-in processes to enhance operational efficiency.
- Verified insurance information and eligibility to ensure accuracy in patient accounts. Acquired Insurance verifications.
- Assisted patients with appointment scheduling, fostering positive patient experiences.
- Managed electronic health records by updating patient information accurately and promptly.
- Corresponded with other medical offices to schedule, MRI's CT's US's or other appointment options.
- Instructed patients on the use of home sleep monitors.
Senior Registration Associate
Capital Region Urology (St. Peter's Hospital)
Albany, NY
04.2020 - 12.2020
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Assisted in training new staff on registration protocols and systems, improving team performance.
- Verified insurance eligibility and obtained necessary authorizations for services, reducing billing errors.
- Collaborated with medical staff to ensure prompt scheduling and coordination of patient appointments.
- Demonstrated excellent customer service skills while addressing diverse needs of patients during the registration process, fostering a welcoming atmosphere.
Underwriting Assistant
Bliss-McKnight Commercial Insurance
Bloomington, IL
06.2019 - 12.2019
- Reviewed and analyzed insurance applications for completeness and accuracy.
- Assisted in preparing underwriting documentation to support risk assessment.
- Maintained accurate records of policy submissions and underwriting decisions.
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
Team Member
Target Corporation
East Greenbush, NY
06.2018 - 03.2019
- Assisted Customers; Cashier as needed; Stocking as needed.
- Collaborated with team members to maintain efficient workflow and meet production goals.
- Assisted in training new staff on operational procedures and protocols.
- Built displays using Target blueprints.
- Answered calls from vendors, customers, and other businesses.
- Assisted Managers with projects, design, set up, and pricing.
Sales Representative
Commercial Readers Service
Bloomington, IL
06.2016 - 12.2016
- Contacted professional offices for magazine purchases.
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
Artist (Part-Time)
A Dash of Splash Decorating
Bloomington, IL
10.2014 - 12.2015
- Collaborated with clients to understand vision and deliver tailored artwork that aligns with expectations.
- Successfully balanced multiple commissioned projects, delivering high-quality work within tight deadlines.
- Improved studio organization, creating more efficient workspace that facilitated creativity and productivity.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
Auto Underwriter
State Farm Mutual Automobile Insurance Company
Ballston Spa, NY
01.2005 - 09.2014
- Evaluated risk factors and determined coverage eligibility for auto insurance applications.
- Analyzed underwriting guidelines to ensure compliance with company standards and industry regulations.
- Collaborated with agents to provide expert advice on policy options and risk management strategies.
- Reviewed complex cases, applying critical thinking to make informed underwriting decisions.
- Led initiatives to streamline workflows, resulting in improved operational efficiency within the underwriting department.
- Improved internal communication between departments, promoting collaboration in the decision-making process for complex cases.
- Reduced claims costs with thorough investigations into suspicious applications, identifying potential fraud or misrepresentation.
Supervisor
ValueOptions Empire Claims
Latham, NY
08.2000 - 01.2005
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members, fostering a culture of continuous improvement.
- Analyzed workflow processes, implementing changes that enhanced efficiency and productivity.
- Coordinated scheduling for staff, balancing workloads to maintain operational effectiveness.
- Conducted performance evaluations, providing constructive feedback to improve team performance.
- Resolved employee conflicts and operational issues promptly, maintaining team morale and cohesion.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored and trained employees struggling with goals and objectives.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Education
Bachelor of Science - Elementary Education
SUNY College At Plattsburgh
Plattsburgh, NY12-1999
Skills
- Scheduling expertise
- Telephone management
- Office administration
- Teamwork and collaboration
- Customer service
- Attention to detail
- Organizational skills
- Artistic skills, design, and history
Timeline
Surgical Scheduler
Bucks County Orthopedic Specialists
09.2024 - 12.2024
Medical Assistant
Dr. Elizabeth Spiers Dermatology
07.2024 - 09.2024
Surgical Scheduler
Albany Medical Center
01.2023 - 12.2023
Patient Access Specialist
Glens Falls Hospital
01.2022 - 12.2022
Patient Access Specialist
Saratoga Hospital Pulmonary and Sleep Clinic
01.2021 - 12.2021
Senior Registration Associate
Capital Region Urology (St. Peter's Hospital)
04.2020 - 12.2020
Underwriting Assistant
Bliss-McKnight Commercial Insurance
06.2019 - 12.2019
Team Member
Target Corporation
06.2018 - 03.2019
Sales Representative
Commercial Readers Service
06.2016 - 12.2016
Artist (Part-Time)
A Dash of Splash Decorating
10.2014 - 12.2015
Auto Underwriter
State Farm Mutual Automobile Insurance Company
01.2005 - 09.2014
Supervisor
ValueOptions Empire Claims
08.2000 - 01.2005
Bachelor of Science - Elementary Education
SUNY College At Plattsburgh
Life Skills
2017 - 2019 - Full-time Caregiver for elderly parents.
2014 - 2017 - Stay at Home Mom