Jennifer Calara

Took reservations over phone, in person, and via computer for guests and provided confirmation information. Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue. Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.

Maintained thorough records of sorted items using warehouse management software systems for accurate tracking purposes. Enhanced productivity with meticulous attention to detail when sorting items for accurate shipment. Increased warehouse efficiency by streamlining sorting processes and implementing organizational systems.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Scheduled, coordinated and confirmed appointments and meetings. Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution. Collected room deposits, fees, and payments.

Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests. Supported sales efforts through upselling rooms, amenities, or special packages when appropriate. Assisted guests in making informed decisions on local attractions, dining options, and transportation services.

Ensured accurate cash handling and maintained a balanced register at the end of each shift. Cleaned up gas and other spills in accordance with spill procedures. Checked customer identification for alcohol, cigarette, and lottery sales. Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.