Jennifer Calderon
Safford,AZ
Summary
With a proven track record at Speedway Gas Station, I excel in team leadership and customer service, driving sales through effective POS system operation and inventory management. My ability to mentor staff and implement efficient retail operations has consistently enhanced customer satisfaction and business growth, achieving monthly sales targets and reducing waste.
Overview
25
25
years of professional experience
Work History
Lead Sales Associate
Speedway Gas Station
07.2015 - 05.2024
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Housekeeping Supervisor
Marriott
03.2011 - 04.2014
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Minit Market
Gas Station
05.2005 - 08.2010
- Established strong working relationships with colleagues across departments, fostering a collaborative work environment conducive to problemsolving.
- Enhanced production speed by streamlining the marker making process and reducing material waste.
- Troubleshot issues with marker layouts, ensuring timely resolution and minimal delays in production.
- Assisted in quality control efforts by regularly reviewing finished products for adherence to design specifications and sizing standards.
Housekeeper
Super 8 Hotel
06.2006 - 03.2010
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Universal Helper
Mi Casa Tortilla Factory
09.2003 - 02.2004
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- followed food health safety regulations.
- package food accordingly.
Kitchen Manager
Sonic
07.1999 - 11.2002
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
Education
High School Diploma -
Safford High School
Safford, AZSkills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Goal oriented
- POS system operation
- Cash handling accuracy
- POS systems
- Cash flow management
- Inventory and stocking
Timeline
Lead Sales Associate
Speedway Gas Station
07.2015 - 05.2024
Housekeeping Supervisor
Marriott
03.2011 - 04.2014
Housekeeper
Super 8 Hotel
06.2006 - 03.2010
Minit Market
Gas Station
05.2005 - 08.2010
Universal Helper
Mi Casa Tortilla Factory
09.2003 - 02.2004
Kitchen Manager
Sonic
07.1999 - 11.2002
High School Diploma -
Safford High School