Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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JENNIFER CALDERON

El Paso

Summary


Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

3
3
years of professional experience

Work History

Bartender

Union Drafthouse
01.2023 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Made both drinks for the well and for the bar in a timely manner.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Seasonal Support Driver

UPS
11.2023 - 12.2023
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Server

Union Drafthouse
11.2022 - 11.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

High School Diploma -

Parkland High School
El Paso, TX
06.2017

Associate of Science - Surgical Technology

Southwest University
El Paso, TX
08-2025

Skills

  • Valid Driver's License
  • Order Picking and Processing
  • Processes and Procedures
  • Problem-Solving
  • Customer Rapport
  • Customer Service
  • Punctual and Reliable
  • Stress management
  • Conflict resolution
  • Attention to detail
  • Patience and understanding
  • Driving in adverse conditions
  • Physical stamina
  • Effective communication
  • Teamwork and collaboration
  • Professionalism
  • Strong multitasking
  • Team player attitude
  • Highly reliable
  • Patience and tolerance
  • Clear and effective communication
  • Cleanliness and hygiene
  • Engaging personality
  • Outgoing personality
  • Handling difficult customers
  • Memory retention
  • Alcohol awareness
  • Health codes compliance
  • Fluency in Spanish
  • Safe serving practices

LANGUAGES

Spanish
Native or Bilingual

Timeline

Seasonal Support Driver

UPS
11.2023 - 12.2023

Bartender

Union Drafthouse
01.2023 - Current

Server

Union Drafthouse
11.2022 - 11.2023

High School Diploma -

Parkland High School

Associate of Science - Surgical Technology

Southwest University

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