Jennifer Caliri
Customer Service
Willoughby,OH
Summary
Versatile and results-driven professional with a proven track record at PNC Bank, excelling in customer satisfaction and consultative sales. Expert in leveraging product knowledge and complaint resolution skills to enhance client relations and boost revenue. Recognized for dependability and meticulous attention to detail, achieving a significant increase in customer retention.
Overview
13
13
years of professional experience
Work History
Delivery Services Driver
Door Dash, Uber, Instacart
03.2022 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Personal Banker II
Fifth Third Bank
07.2015 - 10.2018
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Managed over 50 customer calls per day.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Backed up teller team by handling needs of new and existing customers at main counter.
Branch Financial Sales Consultant II
PNC Bank
04.2014 - 06.2015
- Discussed financial options with clients and provided informed suggestions.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Prepared contracts and related documentation according to strict standards.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Provided customer feedback to management and identified areas of improvement for customers profile.
- Increased revenue by cross-selling and upselling products and services.
Customer Service Associate
PNC Bank
03.2011 - 04.2014
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Referred customers to other banking departments for specialized services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Associate of Arts
Lakeland Community College
Willoughby, OHHigh School Diploma -
Anthony Wayne High School
Whitehouse, OHSkills
- Quality Assurance
- Attention to Detail
- Dependable and reliable
- Customer Service
- Data Entry
- Microsoft Outlook
- Client Relations
Accomplishments
- Received the Human Sigma 6 achievement award 5 times at PNC Bank.
- Received the 2012 Individual All-Star Achievement award for sales recognition.
Timeline
Delivery Services Driver
Door Dash, Uber, Instacart
03.2022 - Current
Personal Banker II
Fifth Third Bank
07.2015 - 10.2018
Branch Financial Sales Consultant II
PNC Bank
04.2014 - 06.2015
Customer Service Associate
PNC Bank
03.2011 - 04.2014
Associate of Arts
Lakeland Community College
High School Diploma -
Anthony Wayne High School
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