Jennifer Calkins
Moline,IL
Summary
Dynamic 911 Dispatcher with extensive experience at Qcomm911, adept at crisis management and utilizing computer-aided dispatch systems. Proven track record in enhancing emergency response times through effective prioritization and teamwork. Recognized for exceptional active listening skills and maintaining high caller satisfaction during high-stress situations. Committed to public safety and continuous professional development.
Overview
28
28
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
911 Dispatcher
Qcomm911
01.2019 - Current
- Operated emergency communication systems to relay critical information to responders.
- Assisted in managing incoming calls and prioritizing emergencies based on urgency.
- Coordinated with law enforcement, fire, and medical services to ensure timely response.
- Maintained accurate logs of all communications and incidents for record-keeping purposes.
- Developed familiarity with local geography and resource availability for effective dispatching.
- Responded promptly to callers' needs, providing reassurance during high-stress situations.
- Participated in training sessions to enhance knowledge of protocols and procedures.
- Utilized software tools for tracking incidents, resources, and response times efficiently.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Followed established protocols for professional handling of emergency situations.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Provided on-the-job training and coaching to develop new dispatchers.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
- Maintained high levels of caller satisfaction, providing calm and clear instructions during stressful situations.
- Facilitated seamless communication between law enforcement, fire, and medical services during critical incidents.
- Fostered supportive environment for new dispatchers, guiding them through complex calls with patience and expertise.
- Improved response times with accurate call assessment and clear communication to first responders.
- Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
911 Dispatcher
City of East Moline
08.1998 - 12.2018
- Advocated for caller needs, ensuring that each received prompt and appropriate emergency assistance.
- Enhanced dispatcher situational awareness with integration of advanced mapping and tracking technologies.
- Reduced call abandonment rates by implementing more efficient call-handling procedures.
- Utilized software tools for tracking incidents, resources, and response times efficiently.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Coordinated multi-agency responses for large-scale emergencies, ensuring timely support and resource allocation.
- Enhanced community safety by efficiently dispatching emergency services to incidents based on priority and location.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Operated emergency communication systems to relay critical information to responders.
- Assisted in managing incoming calls and prioritizing emergencies based on urgency.
- Coordinated with law enforcement, fire, and medical services to ensure timely response.
- Developed familiarity with local geography and resource availability for effective dispatching.
- Responded promptly to callers' needs, providing reassurance during high-stress situations.
- Participated in training sessions to enhance knowledge of protocols and procedures.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Maintained high levels of caller satisfaction, providing calm and clear instructions during stressful situations.
- Facilitated seamless communication between law enforcement, fire, and medical services during critical incidents.
- Fostered supportive environment for new dispatchers, guiding them through complex calls with patience and expertise.
- Improved response times with accurate call assessment and clear communication to first responders.
- Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
911 Dispatcher
City of Rock Island
11.1997 - 08.1998
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Coordinated multi-agency responses for large-scale emergencies, ensuring timely support and resource allocation.
- Assisted in planning and execution of emergency drills, preparing team for real-life scenarios.
- Streamlined reporting process, contributing to more accurate and timely exchange of information between dispatch and field units.
- Enhanced community safety by efficiently dispatching emergency services to incidents based on priority and location.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Operated emergency communication systems to relay critical information to responders.
- Assisted in managing incoming calls and prioritizing emergencies based on urgency.
- Coordinated with law enforcement, fire, and medical services to ensure timely response.
- Developed familiarity with local geography and resource availability for effective dispatching.
- Responded promptly to callers' needs, providing reassurance during high-stress situations.
- Participated in training sessions to enhance knowledge of protocols and procedures.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Provided on-the-job training and coaching to develop new dispatchers.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Maintained high levels of caller satisfaction, providing calm and clear instructions during stressful situations.
- Facilitated seamless communication between law enforcement, fire, and medical services during critical incidents.
- Fostered supportive environment for new dispatchers, guiding them through complex calls with patience and expertise.
- Improved response times with accurate call assessment and clear communication to first responders.
- Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Education
Master Of Science - Psychology
University of Phoenix
Tempe, AZ 03.2010 - 10.2011
Bachelor Of Arts - Psychology
Augustana College
Rock Island, IL05.1996
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Information gathering
- Memory retention
- Map reading skills
- Data entry
- Crisis management
- Computer-aided dispatching
- Information intake
- Police and fire procedures
- Incident prioritization
- Information documentation
- Call control techniques
- Public safety awareness
- Information gathering and relay
- Call management
- Database queries
- EMS dispatch
- Emergency medical instruction
- Map reading
- Emergency assessment
- Basic life support
- Verbal and written communication
- Geographical expertise
- Multitasking and prioritization
- Computer-based dispatch systems
- Police department procedures
- Dependable and responsible
- Prioritizing situations
- Flexible schedule
- Call routing
- CPR and first aid
- Emergency medical dispatch (EMD)
- Good judgment
- Radio frequencies monitoring
- Dispatch coordination
- Data systems operation
- NCIC database
- Needs assessment
- Unit dispatch
- Telephone etiquette
- Rapid needs assessment
- Emergency support
- Emergency medical dispatch
- Public safety telecommunicator
- Emergency medical dispatcher certification
- Information relay
- Emergency police dispatcher certification
- Law enforcement collaboration
- Medical assistance
- Cross-departmental teamwork
- Providing clear directions
- Agency referrals
- Emergency response procedures
- Prehospital trauma life support
- Language fluency
- Teamwork
- Time management
- Attention to detail
- Call prioritization
- Listening skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Situational awareness
- Team building
Accomplishments
Life saver award 2020
Certification
EMD
IL Dept of Public Health
State of IL LEADS certification
Timeline
911 Dispatcher
Qcomm911
01.2019 - Current
Master Of Science - Psychology
University of Phoenix
03.2010 - 10.2011
911 Dispatcher
City of East Moline
08.1998 - 12.2018
911 Dispatcher
City of Rock Island
11.1997 - 08.1998
Bachelor Of Arts - Psychology
Augustana College
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