Jennifer Callahan
Granbury
Summary
Dedicated Certified Medical Assistant with extensive experience at Lakeside Physicians OBGYN, skilled in patient care and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and compassionate support. Proficient in phlebotomy and patient education, consistently ensuring safety and comfort while streamlining office operations for improved efficiency.
I am experienced with patient care and clinical procedures in fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Knowledge of effective patient communication and meticulous record-keeping.
Overview
18
18
years of professional experience
Work History
Certified Medical Assistant
Lakside Physicians OBGYN
03.2012 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Medical Assistant
John Peter Smith Hospital
07.2010 - 03.2012
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Medical Assistant
Nurse Finders Agency
08.2007 - 07.2010
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
High School Diploma -
Polytechnic High School
Fort Worth, TX05-2007
No Degree -
Career Centers of Texas
Fort Worth08-2007
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Patient assessments
- Problem-solving
- Time management
- Patient education
- Treatment setup
- Phlebotomy
Languages
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant
Lakside Physicians OBGYN
03.2012 - Current
Medical Assistant
John Peter Smith Hospital
07.2010 - 03.2012
Medical Assistant
Nurse Finders Agency
08.2007 - 07.2010
High School Diploma -
Polytechnic High School
No Degree -
Career Centers of Texas
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