JENNIFER CALLES
SACRAMENTO,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
STATE DISBURSEMENT UNIT / CONDUENT
07.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Data Entry Processor
STATE DISBURSEMENT UNIT/ CONDUENT
07.2020 - Current
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Evaluated source documents to locate needed information.
- Utilized techniques for increasing data entry speed.
- Completed data entry tasks with accuracy and efficiency.
Education
High School Diploma -
HIGHLANDS HIGH SCHOOL
North Highlands, CA06.2020
Skills
- Prioritization
- Microsoft Windows
- Active Listening
- Service-Orientation
- Customer Service
- Managing Multiple Tasks
- Microsoft Excel
- Filing
- Understanding Customer Needs
- Problem-Solving Ability
Timeline
Customer Service Representative
STATE DISBURSEMENT UNIT / CONDUENT
07.2020 - Current
Data Entry Processor
STATE DISBURSEMENT UNIT/ CONDUENT
07.2020 - Current
High School Diploma -
HIGHLANDS HIGH SCHOOL
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