Jennifer Calloway MSN, BSN, RN
Summary
Healthcare executive with over 30 years of experience excelling in stakeholder communication, relationship building, and strategic leadership. Specializes in employee safety, burnout prevention, and clinical workforce wellness through consulting and account management. Expert in driving transformative changes and implementing data-driven initiatives to enhance organizational health, staff retention, and safety culture.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Founder/Chief Nursing Innovator
CompassionSTAT LLC.
06.2024 - Current
- Leading early-stage research, development, and pre-MVP wireframe planning for CompassionSTAT, an innovative, tech-centric platform designed to proactively mitigate clinician burnout, enhance employee safety, and optimize workforce wellness.
- Strategically positioned to deliver evidence-based solutions, driving meaningful improvements in staff resilience, retention, and organizational health outcomes.
- Generated innovative ideas by actively participating in brainstorming sessions and collaborating with cross-functional teams.
Clinical Operations Manager
AMN Healthcare Inc.
01.2021 - Current
- Company Overview: the largest HCA-owned Managed Service Provider
- Lead a workforce of 650+ nurses and allied health professionals, providing critical support to over 2,700 healthcare facilities nationwide, emphasizing clinician safety, burnout reduction, and wellness optimization.
- Oversee high-volume clinical operations at HealthTrust Workforce Solutions, the largest HCA-owned Managed Service Provider, implementing innovative, tech-driven staffing solutions for enhanced workforce efficiency and employee well-being.
- Chair the Quality Council with focused oversight on employee safety, burnout mitigation, The Joint Commission (TJC) certification, clinical experience, policy and procedure adherence, and robust performance evaluation frameworks.
- Champion and implement proactive, evidence-based wellness and burnout prevention strategies, significantly enhancing staff retention, safety outcomes, and clinician satisfaction across the organization.
- The largest HCA-owned Managed Service Provider
Director Acute Care Services
South Bay Hospital, HCA
01.2020 - 01.2021
- Directed clinical education for 200+ staff across five acute units, significantly improving clinician safety, resilience, and morale during peak COVID-19 challenges.
- Implemented Code Compassion, an innovative support and burnout prevention program, reducing emotional exhaustion and improving staff retention.
- Streamlined credentialing, staffing, and onboarding, fostering a culture of safety, efficiency, and evidence-based wellness practice.
Manager Critical Care Services
Medical City Lewisville HCA
01.2018 - 01.2020
- Managed 75+ nursing staff during the COVID-19 pandemic, implementing rigorous infection control protocols and evidence-based wellbeing strategies to combat unprecedented nurse burnout, turnover, moral injury, and statewide clinician distress.
- Developed and deployed targeted suicide prevention, trauma-informed care initiatives, and resilience-building programs, significantly enhancing employee belonging, retention, and psychological safety.
- Improved employee engagement scores, increased BSN and certification rates, supported Magnet accreditation, and secured educational grants through strategic leadership and Professional Practice Council initiatives.
- Achieved a 14.7% improvement in retention, contributing to a #4 ranking in the HCA Enterprise Unit of Distinction Award for exceptional staff development and clinical excellence.
Clinical Quality Coordinator
Medical City Lewisville, HCA
01.2009 - 01.2018
- Led QI data collection for Acute and Critical Care, enhancing patient care and satisfaction.
- Chaired committees to foster interdepartmental collaboration, improving team efficiency.
- Implemented quality initiatives, significantly boosting patient satisfaction scores.
- Analyzed data to identify care gaps, driving measurable improvements in patient outcomes.
- Facilitated cross-functional teamwork, ensuring cohesive and effective quality strategies.
Founder/Chief Nursing Officer
NursesSTAT Inc.
01.1997 - 01.2006
- Co-founded and expanded a Texas-wide nurse staffing agency, ensuring compliance and quality.
- Developed QA programs, managed operations across multiple locations, and enhanced client satisfaction.
- Streamlined nurse deployment processes, significantly improving efficiency and service delivery.
- All marketing state-wide and contract negotiations often lead to 30-35% profit margins and $3.5M in annual revenue.
Education
Masters - Nurse Management & Executive Leadership
Sacred Heart University-Online
01.2018
Nursing - RN
Jackson Health
Miami, FL01.1995
Skills
- Effective team leadership
- Long-term planning expertise
- National marketing strategy
- Creative business development
- Skilled in contract negotiation
- Organizational design
- Goal-oriented planning
- Client interaction expertise
Accomplishments
- Patent-Pending Innovation: Developed HeartBeat Hub's Pulse Checks , an AI-driven, mood-based emotional detection system designed to proactively address clinician burnout, enhance employee safety, and optimize workplace wellbeing.
- AMN Healthcare Inc.: Enhanced virtual staffing processes, significantly improving clinician retention, workforce safety, and market responsiveness through innovative, tech-centric solutions.
- Medical City Lewisville, HCA: Achieved a #4 national ranking in HCA's Unit of Distinction by pioneering evidence-based wellbeing initiatives, boosting employee retention and engagement during COVID-19.
- South Bay Hospital, HCA: Led rollout of Code Compassion , substantially reducing clinician burnout and improving emotional resilience during the pandemic.
Licensure Certifications Professional Associations
- American Nurses Association
- Florida Nurses Association
- American Organization of Nurse Leaders
- RN, Multistate Compact License
- Lean Six Sigma Certification
- Project Management Associate
Certification
- Nurse Executive, Board Certified
- Project Management
- Lean Six Sigma
Timeline
Founder/Chief Nursing Innovator
CompassionSTAT LLC.
06.2024 - Current
Clinical Operations Manager
AMN Healthcare Inc.
01.2021 - Current
Director Acute Care Services
South Bay Hospital, HCA
01.2020 - 01.2021
Manager Critical Care Services
Medical City Lewisville HCA
01.2018 - 01.2020
Clinical Quality Coordinator
Medical City Lewisville, HCA
01.2009 - 01.2018
Founder/Chief Nursing Officer
NursesSTAT Inc.
01.1997 - 01.2006
Nursing - RN
Jackson Health
Masters - Nurse Management & Executive Leadership
Sacred Heart University-Online
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