Jennifer Camacho
Tampa,FL
Summary
Highly trained individual boasting a career involved in reviewing accounts and uncovering issues. A gifted Fraud Analyst determining risk levels and communicating effectively with clients and internal personnel. Organized and motivated employee eager to apply time management and organizational skills in various environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Sr Fraud Analyst II
Bank of America
Tampa, FL
06.2023 - Current
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Chat support and email
- Developed procedures for the prevention, detection, investigation, and reporting of fraudulent activities.
- Tracked chargeback activity to identify best practices for determining fraud.
- Analyzed large datasets using advanced analytics techniques such as predictive modeling.
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
Certified Coach Billing Dispute
Bank of America
Tampa, FL
06.2022 - 11.2023
- Managed learning experience consistent with company philosophy and company-wide strategies.
- Travel to different sites with new hires class.
- Guide and teach no hires on how to do the job effective,
- Supervised, evaluated or referred instructors to skill development classes.
- Prepared hard copy training materials, module summaries, videos and presentations.
- Travel
- Conducted site visits and follow up to verify progression and development of personnel.
- Facilitated group discussions between participants to promote active engagement in learning activities.
- Conducted training classes for employees on features and operation of products, client tools and processes.
- Established professional relationships with team members and coaches.
- Assisted clients in developing a positive mindset that leads to greater self-confidence and improved performance.
Bilingual Retail Customer Service Representative
Bank of America
Tampa , FL
02.2021 - 06.2023
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Assisted customers with online banking services including account set up and password resets.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Responded to customer inquiries via phone, email, and in-person transactions.
- Chat support
- Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
- Attracted potential customers by answering product and service questions and suggesting information about other offerings.
- Opened customer accounts by recording account information into job-related software.
Owner/Operator Truck Driver
Jen & Ali Transportation LLC
Tampa, FL
04.2022 - 06.2023
- Produced and filed payroll reports.
- Managed electronic timekeeping systems or manually collected and reviewed timesheets.
- Posted work hours completed to files to properly bill clients.
- Followed IRS guidelines and state regulations when submitting payroll taxes.
- Recorded expenses and maintained receipts.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Negotiated contracts with clients to maximize profitability.
- Reviewed financial information detailing assets, liabilities and capital and prepared balance sheets and profit and loss statements.
Front Office Manager
Body Awareness center
Guaynabo , Puerto Rico
03.2018 - 01.2021
- Verified and administered employee timesheets to maintain accurate payroll.
- Helped coordinate balanced clinical office schedules for 6 clinical staff.
- Supervised front desk to manage check-ins and check-outs, verify insurance and collect payments.
- Assisted in resolving customer complaints or inquiries in a timely manner.
- Performed data entry into electronic health records system as needed.
- Provided support with day-to-day administrative tasks such as filing paperwork, answering phones.
- Scheduled appointments for patients according to their needs and preferences.
- Maintained accurate records of patient visits, billing information and medical histories.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Submitted claims to insurance companies.
Education
BBA - Business Administration And Management
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR12-2019
Certification - Medical Billing
Huertas College
Caguas, PR03-2013
Associate of Applied Science - Information Technology
Columbia Central University
Caguas, PR05-2009
Skills
- Bilingual Spanish and English
- Excellent Customer Service
- Multitasking
- Organized
- Critical Thinking
- Leadership
- Computer- literate
- problem solving
- Fast learner
- Team Player
- Work well under pressure
- Effective Listening
Timeline
Sr Fraud Analyst II
Bank of America
06.2023 - Current
Certified Coach Billing Dispute
Bank of America
06.2022 - 11.2023
Owner/Operator Truck Driver
Jen & Ali Transportation LLC
04.2022 - 06.2023
Bilingual Retail Customer Service Representative
Bank of America
02.2021 - 06.2023
Front Office Manager
Body Awareness center
03.2018 - 01.2021
BBA - Business Administration And Management
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Certification - Medical Billing
Huertas College
Associate of Applied Science - Information Technology
Columbia Central University