Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Camacho

French Camp

Summary

Dynamic Service Coordinator with a proven track record at Western Truck Center, excelling in client advocacy and accurate recordkeeping. Skilled in multitasking and problem-solving, I foster strong client relationships, ensuring satisfaction and loyalty. Recognized for enhancing service delivery efficiency, I consistently meet performance metrics while maintaining attention to detail.

Overview

13
13
years of professional experience

Work History

Service Coordinator / Advisor

Western Truck Center
06.2020 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Prepared reports on service performance metrics and key indicators for management review.
  • Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
  • Gathered, organized and input information into digital database.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

Service Advisor

Stockton Honda
09.2015 - 04.2020
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Met customer call guidelines for service levels, handle time and productivity.

TEAM LEADER

CTDI Warehouse
03.2012 - 09.2015
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Education

East Union High School
Manteca, CA
05.2010

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Program follow-up and assessment
  • Multitasking Abilities
  • Organizational skills
  • Task prioritization
  • Attention to detail
  • Analytical thinking
  • Audit reporting
  • Problem-solving aptitude

Languages

Spanish
Native or Bilingual

Timeline

Service Coordinator / Advisor

Western Truck Center
06.2020 - Current

Service Advisor

Stockton Honda
09.2015 - 04.2020

TEAM LEADER

CTDI Warehouse
03.2012 - 09.2015

East Union High School

Similar Profiles

CREATE PROFILE