Jennifer Camp
Kittanning,PA
Summary
- Highly dedicated and results-driven pharmacy professional with a reputation for upholding high standards. Extensive experience in supporting pharmacists and enhancing customer satisfaction. Prioritizes team collaboration and adaptive problem-solving for dependable and flexible service. Expertise in medication distribution and effective patient communication, contributing effectively to the success of any pharmacy setting.
- Personable and adaptable with passion for supporting patient care and ensuring customer satisfaction. Possesses foundational knowledge of pharmaceutical products and healthcare regulations, coupled with strong communication and organizational skills. Committed to delivering high-quality service and improving patient outcomes.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Developed strong communication and organizational skills in healthcare environment, ensuring efficient patient support and service delivery. Demonstrated ability to understand and manage pharmaceutical products and healthcare regulations. Looking to transition into new field, leveraging these transferrable skills to contribute to dynamic and supportive workplace.
- Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Pharmacy Service Representative
CVS Health
05.2021 - Current
- Managed customer accounts
- Greeted customers
- Conducted customer service surveys
- Resolved customer issues
- Worked in the inbound call center
- Collected and documented orders
- Working and managing outbound work lists
- Working with Resource Planning to monitor status’s and message representatives outside of compliance
- Updating work instructions
- Training/Nesting new hires
- Being a PAL for new hires
- Managed client records
- Assisted customers with a warm and professional attitude
Customer Service Representative
BLACKBURN'S PHYSICIANS PHARMACY
03.2020 - Current
- Answer phone calls, troubleshoot issues, transfer phone calls, process order, qualify patients for DME equipment, calculate coinsurance, verify insurance, auto claims, workmen's compensation claims
- Using Microsoft Office to keep track of orders, distribute orders and track shipments of equipment to patients
Customer Service Representative
Allegheny Health Network Healthcare @ Home
03.2019 - 02.2020
- Answering phone calls to take orders and discuss issues with patients; call the patient to discuss orders after they have been reviewed to arrange delivery and pick up of equipment
- Multi-task to keep up with a fast-paced environment
- Verify Insurance information, calculate co-insurance and out of pocket costs as well as collect payments
- Dispatched drivers, calculated routes, as well as multi-tasking between existing orders and new patients who were coming in daily
- Use Microsoft Office to keep track of patient order status, new patients coming in, as well as distribute orders to other coworkers and drivers
Quality Control Inspector
Cook Medical
06.2018 - 02.2019
- Inspect all products which are produced within the plant; both before they are sent to packaging and before they are shipped to holding locations
- Use Microsoft Office to keep log of failed and passed products and report that nightly to upper management
Customer Service/Sales
Comcast
06.2016 - 04.2018
- Monitored sales goals, began new customer accounts, managed existing customer accounts, exchange equipment and troubleshoot problems
- Dispatch technicians for issues and installs as well as handle all customer complaints and concerns within a fact pace office setting
- Use Microsoft office to keep track of sales, customers complaints, use Outlook for inner and outer office emails
Customer Service Representative
Giant Eagle, Inc.
06.2015 - 11.2016
- Customer Service Representative who handled all customer questions, returns as well as lottery, tobacco sales and dry cleaning
Front Office Agent
Giant Eagle, Inc.
06.2015 - 11.2016
- Handled all of the money which was brought in to the store; balanced all tills; lottery as well as balanced the store for the night
- Use Microsoft office to update spreadsheets for daily totals in and out of store
- Send emails for any kind of issues with missing money or short drawers
Education
Bachelor of Science - Health Care Administration
Bachelor's - History
05.2015
High school in GED -
06.2011
Skills
- Quality Inspector (1 year)
- Quality Control (3 years)
- Customer Service (5 years)
- CSR (10 years)
- Customer Care (10 years)
- Call Center (3 years)
- Customer Support (2 years)
- Medical Terminology (2 years)
- Intake Experience (1 year)
- Organizational Skills (4 years)
- Communication Skills (4 years)
- Microsoft Office (4 years)
- Typing (4 years)
- Writing Skills (5 years)
- Insurance Verification (2 years)
- Quality Assurance (5 years)
- Medical Records (2 years)
- Phone Etiquette (5 years)
- Data Entry (4 years)
- Distribution (3 years)
- Dispatch (1 year)
- Computer Skills
- Documentation review
- ICD-10
- Office Administration
- Epic
- HIPAA
- Autism experience
- CPT coding (2 years)
- Analysis skills (5 years)
- Computer networking
- Medical Billing (2 years)
- Microsoft Outlook (5 years)
- ICD-10 (2 years)
- Medical terminology (2 years)
- Hospital Experience
- ICD-9
- Time management
- Medical Scheduling
- Patient Care
- ICD Coding
- Prescription processing
- Patient confidentiality
- Medication dispensing
- Insurance verification
- Drug interaction awareness
- HIPAA regulations
- Organization and prioritization
- Professional appearance
- Inventory management
- Quality assurance
- Telephone etiquette
- Prescription fulfillment
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving skills
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Organizational skills
- Team collaboration
- Shipping and receiving
- Calm under pressure
- Active listening
- Effective communication
- Verbal and written communication
- Problem resolution
- Decision-making
- Teamwork skills
- Relationship building
- Customer relations
- Phone etiquette
- Microsoft office
- Call center experience
- Team building
- Data entry
- Task prioritization
- Stress tolerance
- Self motivation
- Product knowledge
- Medical terminology
- Customer relationship management
- Analytical thinking
- Work prioritization
- Conflict resolution
- Information gathering
- Goal setting
- Professionalism
- Shipping procedures
- Issue and complaint resolution
- Interpersonal communication
- Account reconciliation
- Administrative and office support
- Resourcefulness
- Complaint resolution
- Record keeping
- Time management abilities
- Written communication
- Professional telephone demeanor
- Billing procedures
- Project management
- Inbound call management
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
Pharmacy Service Representative - CVS Health
05.2021 - Current
Customer Service Representative - BLACKBURN'S PHYSICIANS PHARMACY
03.2020 - Current
Customer Service Representative - Allegheny Health Network Healthcare @ Home
03.2019 - 02.2020
Quality Control Inspector - Cook Medical
06.2018 - 02.2019
Customer Service/Sales - Comcast
06.2016 - 04.2018
Customer Service Representative - Giant Eagle, Inc.
06.2015 - 11.2016
Front Office Agent - Giant Eagle, Inc.
06.2015 - 11.2016
California University of Pennsylvania - Bachelor's, History
Leechburg Area High School - High school in GED,
Capella University - Bachelor of Science, Health Care Administration
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