Dependable Production Worker Bringing 30 years of related experience. Ability to work across organized departments in a fast paced environment following directions, work instructions, and demonstrating strong organizational and communication skills to increase operational efficiency by 100%.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Maximus Federal
Lawrence, KS
08.2022 - Current
Answered customer telephone calls promptly to avoid on-hold wait times.
Performed prompt service to prioritize customer needs.
Production Support Specialist
Hallmark Cards Distribution Center
Lawrence, KS
07.1994 - 08.2022
Worked as team player across departments maintain neat, organized, clean workplace and complete all work accurately by following directions and demonstrating strong organizational skills to improve operational efficiency by 100%
Inspected products and machines to maintain quality and efficiency.
Examined incoming materials and compared to documentation for accuracy and quality.
Performed general equipment maintenance and repair to minimize downtime.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Answered office phone and emails to improve productivity, inputting numbers and answering questions and document information.
Assisted team members with administrative requirements by expertly using diverse office software.
Maintained records of material flow, compiling and organizing related data.
Drive-Thru Cashier
Taco Grande
Lawrence, KS
05.1993 - 07.1994
Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Resolved problems with orders quickly and offered refund or replacement.
Operated cash register to record transactions accurately and efficiently.
Interacted professionally through clear communication with customers to promote positive patron experiences.
Cashier and Flower Delivery Driver
Daylight donuts and floral shop
Lawrence, KS
09.1992 - 05.1993
Daylight Donuts
Preformed outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Resolved problems with orders quickly and offered refund or replacement.
Operated cash register to record transactions accurately and efficiently.
Floral delivery:
Delivered flowers to customers and businesses, by handling merchandise in accordance with product handling standards.
Preformed on-time deliveries by choosing best and most efficient routes.
Collected over $100.00 in payments for completed deliveries and services daily
Education
High School Diploma -
Lawrence High School
Lawrence, KS
05.1993
Skills
Self-Motivated
Multitasking Abilities
Organization and Time Management
Attention to Detail
Team Work
Problem Solving
Decision-Making
Analytical and Critical Thinking
Communication
Dependable and Responsible
Accomplishments
Created highly effective new machine that significantly impacted efficiency and improved operations.
CUSTOMER SERVICE WEB CHAT REPRESENTATIVE (CSR) BILINGUAL (SPANISH) TIER 1 at Maximus FederalCUSTOMER SERVICE WEB CHAT REPRESENTATIVE (CSR) BILINGUAL (SPANISH) TIER 1 at Maximus Federal