Jennifer Campbell
Newport News,VA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Store Manager
7-11 Convenience Store
09.2018 - 03.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Manager
7-11 Convenience Store
06.2007 - 08.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Manager
Family Dollar
08.2006 - 06.2007
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Crew Member
McDonalds
05.2002 - 12.2004
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Business Administration And Management
Thomas Nelson Community College
Hampton, VASkills
- Project Management
- Employee Training
- Retail Inventory Management
- Shift Scheduling
- Store Merchandising
- POS Systems
- Customer Service Management
- Loss Prevention
- Supply Ordering
- Payroll Management
- Hourly Shift Management
- Team Development
- Inventory Management
- Staff Management
- Flexible Schedule
- Staff Supervision
- Bank and Safe Deposits
- Team Leadership and Coaching
- Inventory Oversight
- Opening and Closing Procedures
- Customer Service
- Outstanding Communication Skills
- Problem-Solving
- Friendly and Positive
- Team Leadership
- Store Displays
Timeline
Store Manager
7-11 Convenience Store
09.2018 - 03.2022
Assistant Manager
7-11 Convenience Store
06.2007 - 08.2018
Assistant Manager
Family Dollar
08.2006 - 06.2007
Crew Member
McDonalds
05.2002 - 12.2004
Business Administration And Management
Thomas Nelson Community College