JENNIFER CAMPBELL
Monroe,GA
Summary
Experienced business professional with expertise in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Process Consultant
SAP Concur
2015.05 - Current
- Subject matter expert for SAP Concur's expense, invoice, and travel data module
- Primary consultant responsible for a portfolio of over 50 global customers and work with each customer to develop reporting strategies and recommend best practices
- Build, modify, and maintain custom reports per customer's agreed business requirements
- Manage customer expectations (internal and external) regarding reporting deliverables, and timeframes by understanding key business drivers and their prioritization
- Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget, and committed deadlines
- Communicate project status with project managers and update progress in project tracking tool
- Develop and maintain reporting module knowledge base, implementation practices and methodologies.
- Provide training to potential clients
- Coordinated weekly meetings for internal and external groups.
Circulation Data Analyst
Cox Media
2013.04 - 2015.05
- Independently troubleshot system failures and diagnosed root causes
- Functioned as a first line to monitor system and data performance
- Documented failures and recommended fixes
- Worked with IT support team and business-side executives to implement fixes
- Tested and tracked resolution impact
- Performed daily review of DTI (News-Cycle), MG2, and other error logs
- Appropriately routed issues for resolution and fix
- Queried databases to identify patterns of transactions for proactive identification and resolution
- When patterns of data problems emerged, identified system or process changes that would reduce errors
- Documented recommended system or process changes and escalate for implementation
- Created queries and reports related to data, system, and transactional issues
- Managed System Upgrade Projects
- Managed Business Rules Standardization Project.
Reports Developer/Analyst
Assurant Solutions
2011.12 - 2012.12
- Gathered corporate and financial report requirements from internal and external clients
- Developed custom and Ad Hoc reports using Report Builder
- Created Dashboards using SharePoint and Report Builder (SQL SSRS)
- Developed custom and Ad Hoc reports using Excel Pivot tables and power pivot via data sheets and MAX cubes
- Extracted data from multiple data warehouses using SQL queries
- Analyzed reports for data integrity
- Analyzed Financial data using Excel/VB programming
- Developed simple data queries for existing or proposed databases or data repositories.
Applications Analyst/Reporting Analyst
IBM
2011.03 - 2011.12
- Developed custom and Ad Hoc reports using Cognos Query studio and SQL SSRS
- Extracted data from multiple data warehouses using SQL queries and Hyperion
- Analyzed reports for data integrity and worked with report developers to test and deploy fixes
- Analyzed Financial and scheduled data using Excel/VB programming
- Resolved escalated issues for assigned areas of expertise
- Provided back up support for other team members when needed
- Provided training, direction, and guidance to newer and less experienced members of the team
- Provided weekly report of hours spent in support of each assigned project/program
- Provided level II technical and administrative support for the Center for Learning & Development learning applications and tools.
Service Desk Analyst
Cooper Industries
2010.07 - 2011.03
- Answered and resolved all incoming calls to the Service Desk
- Communicated all issues to the Service Desk Manager, Regional Training Directors, and IT Managers
- Tracked and logged each call coming into the Service Desk by logging the customer, problem and root cause and resolution with as much detail as possible
- Stayed informed of all policies and procedures that affect customers
- Provided unparalleled customer service supporting all associates with computer-related service requests
- Assigned service requests to the proper support personnel and ensured the request was completed in a timely manner.
System Analyst I/II
Gables Residential
1999.11 - 2009.10
- Extracted data from a SQL and Access databases for analysis
- Develop training documentation for the Web application, a web-based application that uses the Crystal Report's search engine to extract data from a SQL database to generate reports
- Wrote and tested SQL 2005/2008 script for database fixes
- Managed and developed the technical documentation and Help pages for Property Management application
- Junior Database administrator responsible for implementing and supporting Gables internal AR system Rheo (later renamed Insite)
- Assist with database management and preparing system upgrade correspondence
- Evaluated and recommend new hardware/software solutions while reporting technology-related updates
- Provided software training for all Gables Associates, providing additional training on software rollouts and upgrades
- Developed test plans and technical documentation for regression, and QA testing
- Provided unparalleled customer service supporting all associates with computer-related service requests
- Developed problem trend reports to measure problem resolution and vendor performance
- Produced monthly statistical reports on call volume and root causes of problems
Education
Master Of Science - Commercial Real Estate
Georgia State University
Atlanta, GA07.2025
Master Of Business Administration (M.B.A.) - undefined
Brenau University
Gainesville, GA12.2021
Bachelor of Science - Information Technology
Southern Polytechnic State University
Marietta, GA12.2014
Associate of Applied Science - Computer Programming
Gwinnett Technical College
Lawrenceville, GA01.2007
Skills
- Project Management
- Property Management
- Software Implementation
- Business Analysis
- Organizational Development
- Data-driven decision-making
- Requirements Gathering
- Business process reengineering
- Team Building and Motivation
- Operational Excellence
- Process improvement expert
- Interpersonal Communication
- Analytical Thinking
- Time Management
- Relationship Building
- Problem-Solving
Accomplishments
- SQL
- Power BI
- Tableau
- MS Report Builder
- Crystal Reports SSRS
- Cognos Report Studio
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Certification
- Customer Support Specialist
- Frontline Leadership
Timeline
Business Process Consultant
SAP Concur
2015.05 - Current
Circulation Data Analyst
Cox Media
2013.04 - 2015.05
Reports Developer/Analyst
Assurant Solutions
2011.12 - 2012.12
Applications Analyst/Reporting Analyst
IBM
2011.03 - 2011.12
Service Desk Analyst
Cooper Industries
2010.07 - 2011.03
System Analyst I/II
Gables Residential
1999.11 - 2009.10
Master Of Science - Commercial Real Estate
Georgia State University
Master Of Business Administration (M.B.A.) - undefined
Brenau University
Bachelor of Science - Information Technology
Southern Polytechnic State University
Associate of Applied Science - Computer Programming
Gwinnett Technical College
- Customer Support Specialist
- Frontline Leadership
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