Accomplished Administrative Manager with a proven track record at The Pelham Station, enhancing operational efficiency and employee productivity by over 30%. Expert in office administration and staff management, I excel in fostering positive environments and streamlining processes. Skilled in budgeting and conflict resolution, I prioritize exceptional customer service and confidentiality. Professional administrative expert prepared for leading and optimizing office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and communication. Reliable and efficient with proactive approach to problem-solving and organizational excellence.
Hi, I’m
Jennifer Campbell
Birmingham
Summary
Overview
26
years of professional experience
Work History
The Pelham Station
Administrative Manager
02.2020 - Current
Job overview
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Verified customer information for orderly, up-to-date online systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
American Slate
Office Manager
10.2011 - 01.2020
Job overview
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
CAMPBELL FIELD / Fred Warden
Manager of Operations
06.2006 - 09.2011
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Big Bridge Marina
Front Office Manager
05.1998 - 06.2004
Job overview
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
Education
U.S. CAREER INSTITUTEFort Collins, CO
CERTIFICATES from BUSINESS
04.2014
University Overview
U.S. CAREER INSTITUTE ( RECEIVED CERTIFICATE )
1. ACCOUNTING SERVICES SPECIALIST
2. BOOKKEEPING SPECIALIST
3. COMPUTER ESSENTIALS
4 OFFICE ADMINISTRATOR
COLD SPRINGS HIGH SHOOLBREMEN AL
High School Diploma
05.1998
University Overview
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Accounting Procedures
- Scheduling and calendar management
- Business Administration
- Recordkeeping and Reporting
- Budgeting and Expense Monitoring
- Scheduling
- Hiring and Training
- Bookkeeping
Timeline
Administrative Manager
The Pelham Station
02.2020 - Current
Office Manager
American Slate
10.2011 - 01.2020
Manager of Operations
CAMPBELL FIELD / Fred Warden
06.2006 - 09.2011
Front Office Manager
Big Bridge Marina
05.1998 - 06.2004
U.S. CAREER INSTITUTE
CERTIFICATES from BUSINESS
COLD SPRINGS HIGH SHOOL
High School Diploma