Jennifer Campbell

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of appliances.
• Maintained updated and detailed records of calls in physical and electronic database.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.

• Consistent positive customer service culture within

team which lead to higher customer satisfation rates.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Worked with The Home Depot software.
• Cashier duties
• Trained new Customer Service Representative on company policies, procedures, and best practices.

• Established strong customer relationships through excellent communication and attentive service.
• Consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• All clerical duties.
• Preparing and processing bills and other documents,handling invoices, correspondence, and other paperwork.
• Handled problems promptly and effectively.
• Data entry using Quickbooks.

The time period I haven't been working is due to having a double organ transplant, I had a few complications and another surgery, but progressing all the time. I was in the hospital approximately 5 months, and needed a lot of help once home because I was weak and needed assistance doing a lot of things. Its been a long journey, and a miracle. Going through that is what made me want to work in a hospital, the staff was always so kind and patient, and it made me want to give back, be able to help those in need however I can, and hopefully they will feel the support and peace I felt.

I am a very optimistic person with a great attitude, and I love helping others. I do hope my many years in customer service along with my duties and skills, that I receive an offer to work in the hospital.