JENNIFER CAMPBELL
Highlands Ranch
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
16
16
years of professional experience
Work History
Service Manager
National Medical Supply
Littleton
09.2021 - Current
- Coordinated daily transportation schedules for efficient route planning.
- Assisted customers with product inquiries and order placements.
- Processed incoming orders and ensured accurate inventory management.
- Coordinated with suppliers to maintain optimal stock levels.
- Educated clients on product features and usage for better outcomes.
- Maintained comprehensive records of customer interactions in the system.
- Collaborated with team members to streamline order fulfillment processes.
- Handled returns and exchanges while adhering to company policies.
- Monitored shipment statuses and communicated updates to clients promptly.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Established relationships with existing customers to promote new product or service opportunities.
- Updated databases with new and modified customer data.
- Ensured compliance with regulatory requirements in all documentation practices.
- Managed multiple projects simultaneously while meeting deadlines consistently.
Assistant Teacher
Primrose Littleton
Littleton
09.2019 - 09.2021
- Supported students with individual needs during educational exercises.
- Engaged children in play-based learning to promote social skills and cooperation.
- Monitored student behavior and provided guidance on classroom rules.
- Maintained a clean and safe classroom environment for all students.
- Helped maintain a safe and orderly learning environment.
- Supervised small group activities.
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Arranged age-appropriate activities to help children develop interests and talents.
- Created colorful and attractive displays for bulletin boards and hallways.
- Participated in professional development workshops related to teaching strategies.
Teacher's Aide/Summer Camp Staff Member
Ben Franklin Academy
Highlands Ranch
01.2015 - 05.2020
- Supervised students during lunch and recess to ensure safety and engagement.
- Fostered positive relationships with students to encourage participation and learning.
- Assisted in administering assessments and documenting student progress.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
- Laminated teaching materials to increase durability under repeated use.
- Graded assignments and tests and documented results into filing systems.
- Supported classroom teacher in managing a diverse classroom of students.
- Participated in professional development workshops to improve teaching skills and knowledge.
Wine Associate
Carboy Winery
Littleton
08.2016 - 10.2017
- Collaborated with team members to ensure smooth daily operations and customer satisfaction.
- Participated in staff training sessions to enhance product knowledge and service skills.
- Accurately processed sales transactions using a point-of-sale system.
- Enforced state laws regarding alcohol sales by checking proof of age before completing purchases.
- Assisted customers with wine selection by providing product knowledge, information about varietals, and food pairing advice.
- Provided excellent customer service to ensure satisfaction and repeat business.
Bartender and FOH Training/Scheduling Manager
John Holly's Asian Bistro
Lone Tree
09.2014 - 08.2016
- Mixed cocktails and served drinks to customers efficiently.
- Maintained cleanliness and organization of the bar area.
- Processed customer payments and managed cash register accurately.
- Followed safety protocols for handling food and beverages properly.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Assisted in training new employees on scheduling protocols and responsibilities.
Food Server/Trainer/Bookkeeper
Yard House Lone Tree
Lone Tree
07.2012 - 12.2014
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Upsold daily specials and promoted menu items effectively.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Ensured that all restaurant safety guidelines were followed at all times.
- Informed customers of daily specials and menu changes.
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Trained new servers, sharing best practices and company standards.
- Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
Food Server/Trainer/Assistant Manager
Chinook Tavern
Greenwood Village
02.2011 - 06.2012
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Trained employees on additional job positions to maintain coverage of roles.
- Coached, mentored and trained team members in order to improve their job performance.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Informed customers of daily specials and signature menu items.
- Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
- Managed multiple tables simultaneously while maintaining high standards of customer service.
- Processed transactions using the point of sale (POS) system, handling cash and card payments accurately.
- Implemented upselling techniques to promote specials and premium dishes, increasing sales.
Food Server/Trainer/Bartender
California Café
Lone Tree
04.2010 - 01.2011
- Took accurate food and drink orders from customers using a point-of-sale system.
- Prepared and served beverages, ensuring quality standards were met consistently.
- Assisted in training new staff on café procedures and customer service expectations.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
- Trained new servers, sharing best practices and company standards.
Education
Coursework - Business Management
University of Nevada
Reno, NVCoursework - Business Management
University of Las Vegas
Las Vegas, NVCoursework - Sociology/Psychology
Community College of Southern Nevada
North Las Vegas, NVSkills
- Customer service and retention
- General business and operational management
- Cross-functional collaboration
- Growth and Development Impact
- Service coordination
- Problem solving
- Team collaboration
- Regulatory compliance
- Route planning
- Conflict resolution
- Effective communication
- Relationship building
- Staff training
- Time management
- Quality assurance
- Verbal and written communication
- Regulations compliance
- Documentation and reporting
- MS office
Training
- 360 Training/Sexual Harassment Education & Prevention - California Restaurant Association
- Health & Safety Training - Colorado Department of Early Childhood
- Durable Medical Equipment Training - DME Train / Compliance Training - Colorado State Gov
- Microsoft Office 365
- Macintosh
- Micros POS System
- Aloha POS System
- Squirrel System
Affiliations
- Working out
- Rollerblading
Timeline
Service Manager
National Medical Supply
09.2021 - Current
Assistant Teacher
Primrose Littleton
09.2019 - 09.2021
Wine Associate
Carboy Winery
08.2016 - 10.2017
Teacher's Aide/Summer Camp Staff Member
Ben Franklin Academy
01.2015 - 05.2020
Bartender and FOH Training/Scheduling Manager
John Holly's Asian Bistro
09.2014 - 08.2016
Food Server/Trainer/Bookkeeper
Yard House Lone Tree
07.2012 - 12.2014
Food Server/Trainer/Assistant Manager
Chinook Tavern
02.2011 - 06.2012
Food Server/Trainer/Bartender
California Café
04.2010 - 01.2011
Coursework - Business Management
University of Nevada
Coursework - Business Management
University of Las Vegas
Coursework - Sociology/Psychology
Community College of Southern Nevada