Jennifer Campolini
Simi Valley, CA,USA
Summary
Strong background in customer service, leadership, office and warehouse management. Over 10 years in the office management/administration and shipping field. Self starter and an excellent communicator. Positive team player and team builder. Adept to analyzing facts and developing the necessary approach or action in order to achieve and exceed the desired results or the customers expectations. Striving to utilize communication, time management, multi tasking and problem solving skills in order to achieve the best possible outcome. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing the customer service team. Collaborative and strategic team leader with robust background in account management.
Overview
21
21
years of professional experience
Work History
Account Manager
Emobii
04.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed all in house orders to meet the due date and specific order requirements
- Streamlined internal processes for better efficiency in account management tasks.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
Customer Service Manager / Shipping Manager
ETS Express
04.2009 - 09.2018
- Managed 25 Customer Service employees and 15 shipping team members
- Main point of contact company wide for all customer service or shipping related issues and managed 3 main facilities between California and North Carolina
- An average day consisted of 80-120 calls per day for each customer service representative, in addition to over 100 emails and 120 orders within the queue that we were responsible for maintaining and updating all data and information accurately and consistently
- Order processing, change orders, emails, incoming/outgoing calls and multi tasking was a must
- Problem resolution, shipping issues, claims and sales, importing/exporting shipments
- Oversaw all large international and domestic orders to ensure a smooth process from start to finish, as well as all special packaging orders and international shipments
Customer Service Representative
Carnegie General Insurance
01.2004 - 03.2009
- Answer between 90-125 customer service calls daily, processed payments by phone, endorsed policy changes between 23-50 daily
- Assisted brokers with online website and rating systems
- Annual adjustments and claim verifications, renewal offers, updating Motor Vehicle Report information
Education
High School -
Foothill Technology High School
Skills
- Customer Service Manager
- UPS/FedEx Software
- Shipping Manager
- Administrative Assistant
- Account Management
- Client Relations
- Teamwork and Collaboration
- Project Management
- CRM Software
- Quickbooks
- Order Processing
- Accounts Receivable & Payables
Timeline
Account Manager
Emobii
04.2019 - Current
Customer Service Manager / Shipping Manager
ETS Express
04.2009 - 09.2018
Customer Service Representative
Carnegie General Insurance
01.2004 - 03.2009
High School -
Foothill Technology High School