

Hospitality-focused Florida State University student with experience in high-volume customer service, retail, and administrative operations. Known for delivering exceptional guest experiences, strong communication skills, and the ability to thrive in fast-paced environments. Bilingual in English and Spanish with a passion for hospitality, client relations, and service excellence. Seeking a summer internship opportunity to gain hands on experience and contribute to a dynamic hospitality team.
• Managed cargo and shipping claim documentation, ensuring accurate organization and timely processing
• Communicated directly with clients to provide updates, resolve inquiries, and maintain strong professional relationships
• Maintained and updated shipment and claim data within tracking systems to support operational efficiency
• Assisted in coordinating administrative processes to ensure smooth daily business operations
• Assisted customers with product selection and purchases, delivering a positive and personalized shopping experience
• Maintained store organization, merchandising, and visual displays to enhance overall customer experience
• Provided product knowledge and recommendations to support customer needs and drive sales
• Supported daily store operations, including inventory organization and maintaining a clean, professional environment
• Delivered high quality guest service in a fast paced, high volume environment, ensuring efficient and positive customer experiences
• Managed POS transactions and cash handling with accuracy during peak service periods
• Maintained strict food safety, cleanliness, and operational standards in compliance with company policies
• Collaborated with team members to support smooth operations and minimize wait times
Guest Experience & Customer Service
Professional Communication
Team Collaboration
High-Volume & Fast-Paced Operations
Organization & Time Management
Cultural Awareness
Bilingual: English & Spanish
Microsoft Excel & Word
Canva & Social Media Platforms