Jennifer Cancro
Eagleville,PA
Summary
Focused Clinical Director with a background spent overseeing fiscal projections and budgets, recruit and retain highly skilled providers and successfully deliver exceptional therapeutic services. A highly collaborative leader with problem solving skills to align goals and needs of clients with data driven programs and skilled providers. Enthusiastic consultant, coach and mentor to clients, providers, staff, and families. Offering exemplary communication and organizational skills. Excited to leverage background to take next career step.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Clinical Services
Pediatric Therapeutic Services
06.2018 - Current
- Responsible for 11 district client management, program development, as well as recruit for and be point of contact for 130 independent contractors.
- Client Management
- • Coordinate meetings with therapy teams to define expectations regarding scheduling, processes, and communication amongst team members and clients
- • Provide updates to clients regarding status of program metrics and solutions/programs being implemented at building level for improved reduction in costs and effective forecasting of yearly budgets
- • Demonstrated 30% margin growth with review of monthly financial reports from CFO including revenue, cost per day, and monthly client data
- • Increased staffing by 25% by work with current clients to identify and support additional needed services
- • Propose solutions for client and therapist issues and implement action-oriented response
- • Provide twice-yearly narrative to be included in client analysis reports and dashboards
- • Renewed 100% of all client contract renewals with 3% increase in rates.
- • Work closely with district administrators to set and review annual goals
- • Develop and implement referral process and programs
- • On-site visits at buildings with teams and administration
- Utilize budget reports to provide data to clients highlighting therapist compatibility to district standards
- Program Management
- • Management of Fieldwork program with local universities
- • Collaboration and support of Clinical Fellow Speech Program
- • Deliver in-servicing and training to school district personnel
- • Work with team members to implement proactive solutions to referrals and caseload growth at building level
- • Attend “high profile” IEP meetings and client audits as needed, that require additional special education expertise.
- Therapist Oversight and Retention
- • Provide programmatic oversight for entering and exiting therapists including checklists
- • Answer day-to-day questions from therapists including billing and caseload questions
- • Facilitate communication between district staff and therapists including program policies and procedures
- • Schedule and manage team building and networking events
- • Communicate information, resources, and problem solving to therapists in support of compliance, goal-writing, and documentation
- Schedule and manage team building and networking events
- • Communicate changes and updates in Special Education legislation and procedures
- • Troubleshoot with therapists on ways to best meet needs of teachers, students, and families while capturing maximum efficiency
- • Facilitate meeting/conversations regarding contract renewal and rates leading to 97% retention rate
- • Lead School Based Academy, to facilitate onboarding and orientation of independent contractors
- Recruiting
- • Creation of job postings and completion of Matchmaker forms to send to Recruiting Coordinator
- • Obtain, review, and forward resumes to recruiter as necessary
- • Collaborate with recruiter to advance recruitment process and schedule therapist interviews
- • Conduct therapist interviews
- • Attend local job fairs and potential recruiting conferences
- Presented at POTA conference on Sensory Processing disorder and Treatment.
School Board Director
Methacton School District
01.2018 - Current
- Led organization in setting goals and strategies.
- Contributed to values, goals and strategic vision of organization.
- Provided recommendations on board of directors on group's effectiveness, actions, and future plans.
- Negotiated and resolved conflicts between stakeholders.
- Chaired shareholder meetings, disseminating information, and fielded questions.
Education
Bachelor of Science - Occupational Therapy
Boston University
Boston, MA06.2006
Skills
- Client management
- Program Management
- Recruiting
- Oversight and Retention of Independent Contractors
- Office Administration and Management
Certification
- OTR - Occupational Therapist Registered
Timeline
Director of Clinical Services
Pediatric Therapeutic Services
06.2018 - Current
School Board Director
Methacton School District
01.2018 - Current
Bachelor of Science - Occupational Therapy
Boston University
- OTR - Occupational Therapist Registered
Similar Profiles
Zeid SharifZeid Sharif
Speech-Language Pathologist Assistant at Pediatric Therapeutic Services, Inc. - Wyncote, PASpeech-Language Pathologist Assistant at Pediatric Therapeutic Services, Inc. - Wyncote, PA
Tristanne WilsonTristanne Wilson
Behavior Specialist Consultant at Pediatric Therapeutic ServicesBehavior Specialist Consultant at Pediatric Therapeutic Services
Annah ComstockAnnah Comstock
Registered Behavior Technician at Pediatric Therapeutic ServicesRegistered Behavior Technician at Pediatric Therapeutic Services