Jennifer Candela
Minoa,NY
Summary
Results-driven team leader with a focus on process improvement and operational efficiency. Proven success in mentoring and training teams to enhance performance and achieve quality assurance goals.
Overview
21
21
years of professional experience
Work History
Senior Associate, Client Processing, Team Lead
Bank of New York
Pittsburgh, Pennsylvania
10.2004 - 09.2025
- Developed and implemented strategic plans for process improvement initiatives.
- Led cross-functional teams to streamline operational workflows and improve efficiency.
- Mentored team members, providing guidance and support for professional development.
- Facilitated training sessions to enhance team members' skills and knowledge base.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Monitored operations and reviewed records and metrics to understand department performance.
- Supervised daily processing operations and ensured workflow efficiency.
- Led team meetings to discuss goals, updates, and address concerns.
- Maintain records of employee performance and provide constructive feedback when needed.
- Lead team of processors in daily workflow activities, ensuring quality standards and deadlines are met.
- Audit processed documents for accuracy and completeness prior to submission to next level of approval.
Education
Associate of Applied Science - Accounting
Bryant And Stratton Collage
Syracuse. New York 08-2012
Skills
- Process improvement
- Team leadership
- Training facilitation
- Data analysis
- Quality assurance
- Customer relationship management
Timeline
Senior Associate, Client Processing, Team Lead
Bank of New York
10.2004 - 09.2025
Associate of Applied Science - Accounting
Bryant And Stratton Collage