Jennifer Canter
General Manager
Moab,UT
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
18
18
years of professional experience
Work History
General Manager
Lionsback Resort
Moab, UT
06.2024 - Current
- Hold a key leadership position, ensuring the smooth and efficient operation of all functions.
- Drive exceptional guest experiences, and foster owner relationships.
- Achieve financial targets.
- Implement strategies to optimize revenue.
General Manager
Vacasa Vacation Rentals
Moab, UT
02.2018 - 06.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Executive Director
Lantern House
Ogden, Utah
09.2006 - 03.2018
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Created a collaborative environment that fosters innovation and encourages employee engagement.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
- Secured funding from public and private sources through grant writing activities or other fundraising efforts.
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
- Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission.
Education
MBA -
Western Governors University
Salt Lake City, UT01-2015
Skills
- Business administration
- Team building
- Negotiation skills
- Interpersonal skills
- Customer relationship management
- Multi-unit operation management
- Client relations
- Departmental operations management
- Budget administration
- New business development
- Vendor relationships
- Time and resource optimization
- Sales
- Exceptional interpersonal communication
- Business development
- Service quality improvement
- Operations oversight
Affiliations
- Served 12 years as a City Council Member for West Haven City, Utah.
Timeline
General Manager
Lionsback Resort
06.2024 - Current
General Manager
Vacasa Vacation Rentals
02.2018 - 06.2024
Executive Director
Lantern House
09.2006 - 03.2018
MBA -
Western Governors University