Jennifer Cantu
Spring,TEXAS
Summary
Experienced, organized and efficient professional looking to contribute to the teams efficiency. I am a multitasker computer savvy and a great asset to ones own company. Skilled in working under pressure and adapting to new situations. Ready to help the team achieve company goals.
Overview
17
17
years of professional experience
Work History
Service Administrator
Rigaku Americas
The Woodlands, TX
06.2020 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage and incorrect product amounts.
- Coordinated product shipments with correct freight company for both International and Domestic orders.
- Updated customer service database with new information, address changes and contact details.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using ?
- Immediately brought critical issues to customer service manager for resolution.
- Collaborated with service department to discuss new ways to alleviate service issues for better customer service.
Project Assistant
North Water District Laboratory Services
The Woodlands, TX
12.2016 - 05.2020
- Completed multiple tasks simultaneously to optimize project completion.
- Performed work according to project schedules and established quality standards.
- Provided assistance with preparation of project-related reports, spreadsheets and excel documents.
- Created and updated records and digital files to maintain current, accurate and compliant documentation.
- Compiled reports and recorded activities for projects as part of comprehensive, compliance-driven recordkeeping strategies.
- Handled administrative duties, filing and organized the schedules of 10+ field team members.
- Assisted in the reporting of Drinking Water reports to the State of Texas.
Administration Assistant
Prince Of Peace Catholic Church
Tomball, TX
11.2008 - 11.2016
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Trained volunteers in performing administrative duties using outlook, and marketing with supervision to their work.
Office Assistant
Meridian IQ
Houston, TX
09.2004 - 08.2007
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying and distributing mail.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Interacted with customers by phone, email or in-person to provide information.
- Arranged rapid office equipment repair and maintenance with vendors.
- Typed letters, reports and spreadsheets
- Supported staff on special assignments and marketing projects.
Skills
- Customer Care
- Staff Training
- Inquiry Requests
- Report Preparation and Analysis
- Data Entry
- Customer Service Oriented
Timeline
Service Administrator
Rigaku Americas
06.2020 - Current
Project Assistant
North Water District Laboratory Services
12.2016 - 05.2020
Administration Assistant
Prince Of Peace Catholic Church
11.2008 - 11.2016
Office Assistant
Meridian IQ
09.2004 - 08.2007
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