Jennifer Capote Rodriguez
Miami
Summary
Accomplished Loan Officer able to consistently achieve sales goals while offering the utmost care in client relations. Excited and motivated to help customers build successful financial futures.
Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over Number years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Express Service Associate
Space Coast Credit Union
06.2024 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
Personal Loan Specialist
OneMain Financial Inc.
01.2020 - 06.2024
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Performed daily maintenance of loan applicant database.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Ensured compliance with federal regulations and company policies throughout all stages of the loan process.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Collaborated with the sales team to develop targeted marketing strategies for personal loan products.
- Performed risk analysis for each applicant, minimizing potential losses from defaulted loans.
- Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Increased workplace efficiency through meticulous organization of office space resulting in easily accessible files for quick reference.
- Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced new hire training effectiveness by developing comprehensive curriculum and materials.
- Demonstrated commitment to professional development by attending conferences, workshops, and other events related to effective employee training methodology advancements.
- Mentored new employees, providing guidance and support throughout their initial months at the company.
Operation Manager
Kendall Toyota
08.2017 - 02.2019
- Ensured all inventory requests were completed efficiently by understanding sales and demand for specific requirements.
- Processed lease returns to ensure banks were notified.
- Executed payroll for all employees.
- Directed the flow of work, observed performances and resolved difficulties.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Coordinated with external vendors on contract negotiations, securing favorable terms that benefited company objectives.
- Resolved conflicts among team members through effective mediation techniques, creating a more cohesive work environment.
- Provided comprehensive training for new hires, facilitating seamless integration into the existing management structure.
- Implemented new software tools to streamline project management processes, resulting in improved team productivity.
Sales Manager
Mediterranean Shipping Company
03.2013 - 11.2016
- Organized sales for tourist excursion packages.
- Promoted VIP fine dining on cruise ship.
- Provide tours of the ship for guests.
- Sold food and beverage packages.
- Developed and implemented new sales strategies to update product lines.
Education
Florida National University
MiamiSkills
- Debt and credit management
- Knowledge of VA loan process
- Equifax Application Engine
- Customer service-focused
- Collections proficiency
- Bank security issues
- Class system
- TLO
- Work Number
- Staff supervision
- Customer relations
- Sales techniques
- Operations support
- Staff training
- Staff management
- Workforce management
- Negotiation
- Inventory control
- Employee mentoring
- Payroll administration
- Project Support
- Financial records analysis
- Team leadership
- Multitasking
- Decision-making
- Relationship building
- Excellent communication
- Written communication
- Teamwork and collaboration
- Interpersonal communication
- Multitasking Abilities
- Task delegation
- Documentation and reporting
- Problem resolution
- Time management
- Negotiation and conflict resolution
- Scheduling and coordinating
- Employee coaching and mentoring
- Customer relationship management
- Business analysis and reporting
- Task prioritization
- Onboarding and orientation
- Emergency response
- Performance tracking and evaluation
- Performance evaluations
- Hiring and training
Education and Training
other
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Express Service Associate
Space Coast Credit Union
06.2024 - Current
Personal Loan Specialist
OneMain Financial Inc.
01.2020 - 06.2024
Operation Manager
Kendall Toyota
08.2017 - 02.2019
Sales Manager
Mediterranean Shipping Company
03.2013 - 11.2016
Florida National University
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