Jennifer Cardenas
Marble,North Carolina
Summary
Highly motivated, seasoned Moderator with a background in managing online communities and discussion Forums. Experienced in fostering respectful dialogue, enforcing community standards, and resolving conflict. Strengths include strong communication skills, ability to maintain impartiality, and knack for deescalating tense situations. Previous roles have shown demonstrable improvement in fostering positive interactions within digital spaces.
Overview
6
6
years of professional experience
1
1
Certification
Work History
D2AS Moderator Expert
Amazon
Seattle, WA
11.2018 - Current
- Conducted weekly meetings with team members to discuss progress, challenges, and strategies to reach goals.
- Followed procedures for moderating content on social media platforms.
- Ensured compliance with company policies and industry regulations.
- Collaborated with other teams to ensure customer satisfaction was met.
- Provided support and guidance to moderators regarding moderation tasks and processes.
- Evaluated user reports of inappropriate content or behavior on the platform.
- Tracked user activity data to identify trends or potential issues.
- Identified emerging topics or trends related to content moderation.
- Investigated suspected violations of terms of service or guidelines.
- Worked closely with product development teams to improve user experience.
- Provided training sessions for new moderators on the proper use of tools and techniques.
SDS Driver & Customer Support for ES
Amazon
Seattle, WA
10.2018 - 11.2018
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and delivery status updates.
- Reported any incidents involving the truck or its cargo to management immediately.
- Achieved consistently high customer scores due to exceptional service.
- Utilized GPS and maps for efficient route planning (Geo-tracking platform).
Education
Bachelor of Science - Clinical Psychology
Southern New Hampshire University
Hooksett, NH12-2025
Criminal Justice Certification - Criminology
Florida Keys Community College
Key West, FL01-1997
Skills
- Customer Service
- Online Editing
- Source Utilization
- Writing skills
- Excellent Communication
- Team Collaboration
- Multitasking
- Self Motivation
- Team building
- Conflict Resolution
- Microsoft Office
- Planning and coordination
- Strong attention to detail
- Video Creation and Editing
- Problem-solving aptitude
- Decision-Making
- Presentation Development
- Video Editing
- Social Media Management
- Task Prioritization
- Deadline-driven
- Organizational Skills
- Critical Thinking
- Continuous Improvement
- Problem-Solving
- In depth Knowledge of Wi-Fi technologies
- Working knowledge of various mobile and computer OS
- Ability to translate complex technical information into simple language to reduce customer effort
- Familiar with Microsoft Windows, Outlook, and Internet Explorer
- Ability to empathize and prioritize customer needs
- Demonstrable interpersonal skills
- Conflict resolution and negotiating skills
- Flexible working hours and schedule
- Ability to work overtime
- Action Oriented
- Spanish speaking and writing skills
- Good comprehension skills
- Ability to maintain composure in highly escalated environments
Affiliations
- Plays multiple instruments
- Singing
- Writing songs
- Fishing
- Traveling
- Reading
- Volunteer animal work
Accomplishments
- President's List at Southern New Hampshire University for 2022, 2023, & 2024 fulltime semester.
- Currently maintaining a 4.0 GPA at Southern New Hampshire University
- Member of the National Honor Society of Leadership and Success
- Member of the Alpha Sigma Lambda Honor Society
- Amazon Scholarship recipient for excellent grades
Certification
- Certificate of Criminology
References
Letter of recommendation from the National Society of Leadership and Success available upon request
Timeline
D2AS Moderator Expert
Amazon
11.2018 - Current
SDS Driver & Customer Support for ES
Amazon
10.2018 - 11.2018
Bachelor of Science - Clinical Psychology
Southern New Hampshire University
Criminal Justice Certification - Criminology
Florida Keys Community College