Jennifer-Cari Green
Summary
Analytical and solutions-driven professional with over 15 years of experience supporting large-scale public sector programs through data analysis, operational planning, and process improvement. Skilled at translating complex data into actionable plans that enhance space utilization, resource allocation, and organizational efficiency. Adept at using Excel, SQL, Tableau, and PowerPoint to forecast needs, track performance, and communicate insights to stakeholders. Combines a strategic mindset with a hands-on approach to execution—driving results through collaboration, data accuracy, and continuous improvement.
Overview
18
18
years of professional experience
Work History
Senior User Experience Researcher | Office of Strategy & Innovation
General Services Administration (GSA)
09.2020 - Current
- UX Research Analyst & Product Owner | Office of Enterprise Strategy Management
- User Experience & Digital Strategy Analyst | Office of Business Operations
- Collected, analyzed, and visualized data from enterprise systems to support capacity planning, space utilization, and performance tracking across multiple federal programs.
- Conducted site and process studies that identified workflow inefficiencies, contributing to improved planning and operational strategies.
- Created interactive dashboards and reports using Tableau and Excel to communicate trends and metrics to leadership.
- Supported resource forecasting and cost analysis, helping align staffing and infrastructure planning with business needs.
- Partnered with engineering, operations, and facilities teams to gather data, validate occupancy metrics, and document process improvements.
- Delivered presentations and business cases summarizing key findings, risks, and recommendations for leadership review.
- Designed and implemented a standardized feedback and tracking system, improving data reliability and issue resolution across projects.
Program & Data Analyst | Various Roles
Department of Defense (DoD)
12.2007 - 09.2020
- Gathered, maintained, and analyzed operational and facility data to support planning and decision-making within healthcare and administrative departments.
- Developed and maintained databases and reports to monitor utilization, staffing levels, and resource allocation.
- Conducted trend and gap analyses, identifying opportunities to improve efficiency and accuracy in data collection and reporting.
- Created training materials and delivered presentations to leadership, improving adoption of new systems and processes.
- Managed multiple concurrent initiatives, ensuring timely data delivery and alignment with departmental goals.
- Recognized for implementing innovative workflow solutions that enhanced coordination and resource management.
Education
Bachelor's Degree - Bachelor of Science in Applied Psychology
University of Phoenix
Tempe, AZSkills
- Facilities & Space Planning – Conducting site studies, data analysis, and forecasting to optimize utilization and cost efficiency
- Data Analytics & Visualization – Advanced Excel, Tableau, SQL; converting data into clear dashboards and reports for decision-making
- Operational Strategy & Process Improvement – Streamlining workflows and aligning operational goals with business objectives
- Project & Program Coordination – Managing timelines, deliverables, and cross-functional collaboration across multiple initiatives
- Business Case & Scenario Analysis – Preparing cost analyses, projections, and resource recommendations to support leadership decisions
- Stakeholder Engagement – Collaborating with diverse teams to gather data, validate findings, and present actionable recommendations
- Technical Documentation & Training – Developing instructional content, procedures, and knowledge base resources for end users
- Emerging Technologies – Applying AI tools and automation to enhance analysis, tracking, and operational efficiency
Timeline
Senior User Experience Researcher | Office of Strategy & Innovation
General Services Administration (GSA)
09.2020 - Current
Program & Data Analyst | Various Roles
Department of Defense (DoD)
12.2007 - 09.2020
Bachelor's Degree - Bachelor of Science in Applied Psychology
University of Phoenix
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