Jennifer Carignan
Burlington,MA
Summary
Dynamic professional with a proven track record in customer service excellence and mixology, honed at Yard House and other esteemed venues. Expert in health codes and safe service compliance, I excel in creating memorable guest experiences through superior service and beverage expertise. Demonstrated ability to enhance operational efficiency and team collaboration, ensuring high satisfaction levels.
Overview
12
12
years of professional experience
Work History
Bartender
Lexington Country Club
Lexington, MA
09.2022 - Current
- Adhered to state regulations regarding serving alcohol responsibly.
- Trained new bartenders on drink preparation and upselling techniques.
- Developed good working relationships with fellow employees through effective communication.
- Poured wine, beer and cocktails for patrons.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Customer Service/Bartender, Server, Food Prep
Yard House
Burlington, MA
01.2020 - Current
- Managed accurate bar tabs and processed cash and credit card transactions.
- Resolved customer complaints in an efficient manner.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Developed knowledge of beer, wine, spirits, liqueurs, mixed drinks, non-alcoholic drinks.
- Performed opening and closing duties including counting money drawers and restocking items.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Prepared and served alcoholic and non-alcoholic beverages to customers.
Medical Receptionist
Affiliates In Foot Care P.C.
Woburn, MA
04.2019 - 01.2020
- Scheduled and confirmed patient appointments and consultations.
- Processed referrals for specialist care when requested by physicians or patients.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Performed data entry tasks related to billing and collections procedures.
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Executive Assistant
Babycakes
Manchester, NH
04.2013 - 12.2019
- Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
- Managed daily bakery operations, ensuring efficient workflow and high-quality product output.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Facilitated communication between senior management and staff.
Education
Emergency Medical Technician Certificate -
Victoria College
04.2016
Health Science Diploma -
Manchester School of Technology
05.2015
High School Diploma -
Manchester Central High School
01.2015
Skills
- Customer service expertise
- Health codes compliance
- Bar restocking
- Basic accounting
- Mixology
- Safe service compliance
- Alcohol awareness
- Safe food handling procedures
- Marketing and sales experience
References
References available upon request.
Timeline
Bartender
Lexington Country Club
09.2022 - Current
Customer Service/Bartender, Server, Food Prep
Yard House
01.2020 - Current
Medical Receptionist
Affiliates In Foot Care P.C.
04.2019 - 01.2020
Executive Assistant
Babycakes
04.2013 - 12.2019
Emergency Medical Technician Certificate -
Victoria College
Health Science Diploma -
Manchester School of Technology
High School Diploma -
Manchester Central High School
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