Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Jennifer Carl

McKinney, TX,TX

Summary

Hardworking friendly, animal-lover with 13 years of experience caring for animals and supporting owners during temporary separations. Showed affection for pets and built rapport with owners to ease transitions and increase confidence in caretaking service. Recruited, hired and trained pet resort staff to provide clean, fun-loving environment for beloved pets.



Overview

34
34
years of professional experience

Work History

Warehouse Lead

The Wreath Shop
01.2021 - Current
  • Implemented quality control measures to ensure products met company standards before shipment to customers.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
  • Maintained top performance standards while working in hot warehouse environment.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Picked and packed order items.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Responsible for opening and closing and supervising staff when management is out.
  • Assisting customers via phone calls, emails, and walk-ins with shipping and product questions.

Operations Manager

Woodland Park Pet Resort
02.2006 - 05.2019
  • Enhanced pet health by implementing strict cleanliness protocols and ensuring proper sanitation of kennels.
  • Streamlined daily operations for efficiency, optimizing feeding schedules and exercise routines..
  • Created comprehensive training plans for new hires, emphasizing safety protocols and best practices for animal care.
  • Responsible for all daily operations of running a pet resort, including performing all the functions of kennel staff.
  • Performed all handy-lady tasks (replacing chewed drywall, dog flaps,painting, new gutters, power-washing etc.
  • Maintained 12 acres of grounds, including mowing, weed-wacking, pruning of 3 play yards, nature trail, and pool maintenance.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Answered phones, responded to emails, took reservations, checked in/out clients.
  • Bathing of all sized dogs with various temperments.
  • Responsible for social media presence, advertising and community involvement.


Administrative Assistant

Carter Financial Management
02.2006 - 06.2010
  • Management Reporting - Data Collection and report writing for weekly, monthly, quarterly and annual reports on Annual review, and case writing performance, Money Under Management, Case Revenue tracking, Accounts Receivables, and ad hoc reports as needed
  • Accounts Receivables - Track Receivables and process payments attributable to Annual Maintenance contracts, Financial Plans and Hourly Work. Prepare Quarterly Billing Statements.
  • Maintain all department files both paper and electronic
  • Case Preparation - Organize and scan all client financial documents for case preparation. Once case is signed off from Financial Planner, assemble final presentation for client.
  • Provide Staff Support as needed.

Customer Service and Fulfillment Director

Homestore Sales Company/Move Inc.
04.2002 - 10.2004
  • Assisted President and Vice President in relocation of Customer Service and Fulfillment department of Homebuilder.Com from Arizona to California.
  • Hired, trained and managed new staff of 18. Reduced new hire headcount by 25% while maintaining SLA's during transition.
  • Post transition, reorganized department and process flows to ensure maximum levels of accountability as well as maintaining optimum communication between both the sales departments and customers.
  • Identified risks and implemented controls which were previously not in place in accordance with Sarbanes-Oxley compliances.


Senior Inside Sales Rep & Marketing Assistant

Scosche Industries
10.2000 - 04.2002
  • Maintained over 150 accounts across the United States and Canada.
  • Increased sales by over 50% while maintaining optimum profit margin.
  • Prepared forecasts on behalf of sales department to assist purchasing department.
  • Assisted VP of Operations in analyzing current business and projected growth for profitability in opening a second warehouse.
  • Coordinated with VP of Operations in setting safety stock for 2 warehouses.
  • Assisted Shipping and Receiving Managers in setting priorities for both inbound and outbound shipments.
  • Assisted Production Manager in prioritizing manufacturing schedules

Operations Manager

Staub Electronics
06.1990 - 03.1998
  • Hired, trained and managed all warehouse employees
  • Implemented new warehouse policies and guidelines to ensure timely receipt and shipment of goods
  • Effectively managed inventory by analyzing customer and market trends, therefore increasing inventory turns by 50%
  • Reduced year end stock variances by implementing new policies
  • Coordinated with Canadian and U.S. Customs for both inbound and outbound shipments.
  • Evaluated and negotiated with trucking and shipping companies for both FTL and LTL shipments.
  • Negotiated with all suppliers to obtain best price on costs of goods.

Education

University Transfer Courses

Kwantlen College
Surrey, BC
05.1992

High School Diploma -

Steveston Senior Secondary
Richmond, BC
06.1990

Skills

  • Supervisory Experience
  • Inventory Management
  • Animal Care Expertise
  • Empathy and Compassion
  • Attention to Detail
  • Animal Behavior Understanding
  • Customer Service
  • Logistics Oversight
  • Supply Chain Logistics
  • Problem-Solving
  • Client Relationships
  • New Product Introductions Strategies

Hobbies

  • Backpacking
  • Hiking
  • Camping
  • Gardening
  • Kayaking
  • Petting all of the dogs all of the time



Timeline

Warehouse Lead

The Wreath Shop
01.2021 - Current

Operations Manager

Woodland Park Pet Resort
02.2006 - 05.2019

Administrative Assistant

Carter Financial Management
02.2006 - 06.2010

Customer Service and Fulfillment Director

Homestore Sales Company/Move Inc.
04.2002 - 10.2004

Senior Inside Sales Rep & Marketing Assistant

Scosche Industries
10.2000 - 04.2002

Operations Manager

Staub Electronics
06.1990 - 03.1998

University Transfer Courses

Kwantlen College

High School Diploma -

Steveston Senior Secondary

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Jennifer Carl