Jennifer Carlson
Dundee,FL
Summary
Experienced hardworking professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences to promote long-term loyalty. Successful at handling tables of all sizes with accuracy and impeccable service skills. Encourage and motivate fellow staff members to engage in teamwork.
Overview
9
9
years of professional experience
Work History
Server
Neapolitan's Italian Eatery
Haines City, FL
04.2024 - 09.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in training new servers.
- Assisted in maintaining a clean, safe and friendly work environment
- Fostered an atmosphere of TEAMwork
Server/Bartender Shift Manager
Hurricane Grill & Wings
Winter Haven, FL
04.2015 - 03.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Bachelor of Science - Elementary Education
University of South Florida
Lakeland05-2007
Skills
- Table Setting
- Food Running
- Supply Restocking
- Safe Food Handling
- Order Management
- Guest Engagement
- Food Delivery
- Table Bussing
- Ordering Procedures
- Dining customer service
- Cash Handling
- Point of Sale (POS) system operations
- POS operation
- Service prioritization
- Menu knowledge
- Strong Work Ethic
- Quality Control
- Food safety understanding
- Order Accuracy
Timeline
Server
Neapolitan's Italian Eatery
04.2024 - 09.2024
Server/Bartender Shift Manager
Hurricane Grill & Wings
04.2015 - 03.2024
Bachelor of Science - Elementary Education
University of South Florida