Jennifer Carmona
Sunny Isles Beach ,FL
Overview
10
10
years of professional experience
Work History
Personal Travel Consultant
Mazada Tours
Hallandale , FL
07.2023 - 11.2023
- Reviewed financial documents to verify accuracy or acquire necessary information.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Tracked and managed new leads and followed up on referral business.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
Sales Rep/Sales Manger
Holidays Network Group Powered by Carnival
Miami, FL
11.2018 - 01.2022
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
Mortgage Loan Officer
Network Capital Funding
Brickell , FL
06.2020 - 06.2021
- Submitted applications to credit analysts.
- Originated loans and assisted senior-level credit officers with complex loan applications.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Gathered information such as borrower credit reports and other information to pre-qualify clients and offer pricing information.
- Assessed assets, income and debts to determine client financial standing and liability risk.
- Negotiated loan terms and conditions with customers.
Sales Rep
Holidays Network Group Powered by Carnival
Sunny Isles , FL
03.2018 - 03.2020
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Meet assigned appointments with prospective clients and current guest to create
Sales and Customer Service Specialist
Marin, Eljaiek & Lopez
Coconut Grove , FL
03.2015 - 03.2018
- Developed positive relationships with new and existing customers, leading to increased sales opportunities.
- Consolidated and prepared monthly sales reports for each department to track performance versus budget.
- Managed sample product distribution and customer incentive programs to increase sales.
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
- Answered phone calls to main retail line to engage callers and encourage in-person visits by providing valuable product and service information.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
Marketing and Sales
Hilton Grand Vacations Club
New York, NY
03.2014 - 02.2015
- Developed customer service and communication skills by providing personalized tour plans for customers.
- Assisted customers in selecting the most suitable vacation package based on their budget, interests, and preferences.
- Guided tourists to popular destinations while providing them with information about local culture, customs, attractions, and landmarks.
- Prepared comprehensive travel documents including tickets, visas, maps and currency exchange rates for travelers prior to departure.
- Resolved customer complaints efficiently in order to ensure complete satisfaction of clients.
Education
Some College (No Degree) - Business
Florida International University
Miami Mortgage Loan Officer
Skills
- Building Customer Trust and Loyalty
- Excellent Written and Verbal Communication
- Exceeding Customer Expectations
- Lead Generation
- CRM Platforms
- People Skills
- Courteous with Strong Service Mindset
Timeline
Personal Travel Consultant
Mazada Tours
07.2023 - 11.2023
Mortgage Loan Officer
Network Capital Funding
06.2020 - 06.2021
Sales Rep/Sales Manger
Holidays Network Group Powered by Carnival
11.2018 - 01.2022
Sales Rep
Holidays Network Group Powered by Carnival
03.2018 - 03.2020
Sales and Customer Service Specialist
Marin, Eljaiek & Lopez
03.2015 - 03.2018
Marketing and Sales
Hilton Grand Vacations Club
03.2014 - 02.2015
Some College (No Degree) - Business
Florida International University
Mortgage Loan Officer
Similar Profiles
Kaylyn ShawKaylyn Shaw
Cashier at Mazada Family Car GroupCashier at Mazada Family Car Group
Abigail GibsonAbigail Gibson
Finance and Human Resources Specialist at Landmark Educational Tours, GoBlueTours, Juniper ToursFinance and Human Resources Specialist at Landmark Educational Tours, GoBlueTours, Juniper Tours
Priyanka DasPriyanka Das
Guia Turistica at Buggy Tours, La Palma Free tours, Hello La PalmaGuia Turistica at Buggy Tours, La Palma Free tours, Hello La Palma
RACQUEL HOURIRACQUEL HOURI
Cashier at Pura Vida RestaurantCashier at Pura Vida Restaurant
Valeriy Podolskiy Sales ManagerValeriy Podolskiy Sales Manager
Sales Executive at Eccentric HolidaysSales Executive at Eccentric Holidays