Jennifer Carmona
Sunny Isles Beach ,FL
Overview
10
10
years of professional experience
Work History
Personal Travel Consultant
Mazada Tours
Hallandale , FL
07.2023 - 11.2023
- Reviewed financial documents to verify accuracy or acquire necessary information.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Tracked and managed new leads and followed up on referral business.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
Sales Rep/Sales Manger
Holidays Network Group Powered by Carnival
Miami, FL
11.2018 - 01.2022
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
Mortgage Loan Officer
Network Capital Funding
Brickell , FL
06.2020 - 06.2021
- Submitted applications to credit analysts.
- Originated loans and assisted senior-level credit officers with complex loan applications.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Gathered information such as borrower credit reports and other information to pre-qualify clients and offer pricing information.
- Assessed assets, income and debts to determine client financial standing and liability risk.
- Negotiated loan terms and conditions with customers.
Sales Rep
Holidays Network Group Powered by Carnival
Sunny Isles , FL
03.2018 - 03.2020
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Meet assigned appointments with prospective clients and current guest to create
Sales and Customer Service Specialist
Marin, Eljaiek & Lopez
Coconut Grove , FL
03.2015 - 03.2018
- Developed positive relationships with new and existing customers, leading to increased sales opportunities.
- Consolidated and prepared monthly sales reports for each department to track performance versus budget.
- Managed sample product distribution and customer incentive programs to increase sales.
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
- Answered phone calls to main retail line to engage callers and encourage in-person visits by providing valuable product and service information.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
Marketing and Sales
Hilton Grand Vacations Club
New York, NY
03.2014 - 02.2015
- Developed customer service and communication skills by providing personalized tour plans for customers.
- Assisted customers in selecting the most suitable vacation package based on their budget, interests, and preferences.
- Guided tourists to popular destinations while providing them with information about local culture, customs, attractions, and landmarks.
- Prepared comprehensive travel documents including tickets, visas, maps and currency exchange rates for travelers prior to departure.
- Resolved customer complaints efficiently in order to ensure complete satisfaction of clients.
Education
Some College (No Degree) - Business
Florida International University
Miami Mortgage Loan Officer
Skills
- Building Customer Trust and Loyalty
- Excellent Written and Verbal Communication
- Exceeding Customer Expectations
- Lead Generation
- CRM Platforms
- People Skills
- Courteous with Strong Service Mindset
Timeline
Personal Travel Consultant
Mazada Tours
07.2023 - 11.2023
Mortgage Loan Officer
Network Capital Funding
06.2020 - 06.2021
Sales Rep/Sales Manger
Holidays Network Group Powered by Carnival
11.2018 - 01.2022
Sales Rep
Holidays Network Group Powered by Carnival
03.2018 - 03.2020
Sales and Customer Service Specialist
Marin, Eljaiek & Lopez
03.2015 - 03.2018
Marketing and Sales
Hilton Grand Vacations Club
03.2014 - 02.2015
Some College (No Degree) - Business
Florida International University
Mortgage Loan Officer