Jennifer Carnahan
Citrus Heights,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
28
28
years of professional experience
Work History
Delivery Driver
Delivery Drivers Inc.
11.2022 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Independent Consultant
Paparazzi Accessories
02.2018 - 01.2022
- Oversee and train a team of 60 consultants, encouraging sales and training on effective strategies
- Utilize the internet to locate and purchase new products daily
- Market available products showcasing them online to maximize sales
- Order and maintain all office and shipping supplies
- Create and maintain a database of customer contact information
- Weigh and record the weight of outgoing mail using an electronic postal scale
- Create and send invoices using PayPal Business account
- Create and print shipping labels using a pc and thermal printer
- Follow up with customers to book future events, build ongoing relationships and provide excellent
customer service - Address customer concerns and facilitate refunds and returns if warranted
Insurance Verification Specialist
Laser And Skin Surgery Center
09.2004 - 04.2006
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
Crew Member
Trader Joe's
02.1996 - 04.2004
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Education
High School Diploma -
Folsom High School
Folsom, CA06.1994
Skills
- Invoice Processing
- Data Entry
- Clerical Support
- Data Collection
- Appointment Scheduling
- Account Updating
- Key Holder Experience
- Money Handling Abilities
- Payment Processing
- Customer Service
- Customer Inquiries
- Refund Handling
Timeline
Delivery Driver
Delivery Drivers Inc.
11.2022 - Current
Independent Consultant
Paparazzi Accessories
02.2018 - 01.2022
Insurance Verification Specialist
Laser And Skin Surgery Center
09.2004 - 04.2006
Crew Member
Trader Joe's
02.1996 - 04.2004
High School Diploma -
Folsom High School
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