Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

JENNIFER CARNEY

Summary

Aspiring to leverage my extensive experience and knowledge to effectively enhance client relationships. Eager to contribute my proven dependability and adeptness in fostering strong interpersonal connections to drive organizational success. Collaborative leader with a dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

19
19
years of professional experience

Work History

Manager, Events & Member Engagement

Independent Welding Distributors Cooperative
01.2014 - Current

Plan, organize, communicate and coordinate IWDC meetings and events. Member Liaison to help members build relationships with each other and IWDC programs. Act as an advocate on behalf of the membership of the IWDC. Track and measure Member engagement and continue to improve through best-in-class communications, contact management and even planning and execution.


Act as IWDC's primary liaison with all meeting and conference partners, vendors,
Members, site staff, presenters, attendees, and handle following scope:

  • Negotiate meeting contract terms, facilities, rooms, food & beverage catering, show decorator, outside speakers, and audio-visual services involving 25 to 600 participants. Develop budgets and track expenses against budget.
  • Assist in the development of programming for IWDC meetings and conferences in consultation with IWDC management, staff, and committees.
  • Help recruit and secure keynote speakers and session presenters, in consultation with IWDC management. Vetting out speakers based on criteria given by direct managers per event.
  • Anticipate project needs, discern work priorities, and meet deadlines with little supervision.
  • Provide timely communications to conference and event/meeting attendees, staff, speakers, and presenters, e.g., on program plans, registration confirmation, and program updates
  • Establish reasonable timelines and budgets for all IWDC conferences and events.
  • Manage processes necessary for conducting events, including registration, financial reporting, marketing, print materials, shipping, on-site support, and payments for services.
  • Assist with securing IWDC exhibitors and sponsors, working closely with IWDC staff and committees.
  • Travel to all meetings and conventions as necessary for vetting of future events and to participate in managing events.
  • Working with IWDC's Graphics & Publishing resource, market and promote IWDC meetings and conferences to IWDC members and vendors. (e.g., programs, flyers, save-the-date, registration packets, badges, brochures, letters, personal emails, e-blasts, etc.
  • Work closely with Digital Marketing resources to measure the impact of communications and adjust as appropriate to improve results. Track and report on key event attendance; design attendee surveys, collect and analyze feedback. Utilize data and feedback to identify opportunities to improve the relationship between the business and the Membership.
  • Co-ordinate all necessary purchases for Headquarters meetings and other ancillary needs (i.e. gift cards, flowers, prizes, etc.)
  • Act as IWDC's point of contact for use of IWDC's office space by other IWDC Members or vendors.

As the Member Liaison, I assist members to build relationships with each other and educate them on what IWDC programs are available to them. Act as an advocate on behalf of the membership of the IWDC.

  • Promote IWDC Programs to new and existing Members.
  • Build promotional materials to promote educational information on the IWDC University.
  • Connect New Members to their aligned Ambassadors (program) and board of director alignments.
  • Assist to update the New Member Onboarding process and booklet.
  • Routinely reaching out to Member companies to update contacts and location information for our internal databases.
  • Survey Member companies by reaching out to find out their Member Capabilities, Cylinder Fuel Gases, Atmospheric Gas Information, Bulk Gases, Micro bulk Gas, Hardgoods, and Services/Expertise and track them into Salesforce.
  • Act as a positive representation of the business to the Membership. Develop and foster relationships and act as the middle person between our business and the other entity to streamline operations, resolve issues, improve communications, and generally ensure that the relationship is as beneficial as possible.
  • Accountable for Member Contact database integrity (Salesforce, as it relates to Members). Manage and maintain up-to-date contact information.

System Marketing Specialist

St.Vincent Health
03.2009 - 01.2014

To assist sales and marketing management with communications media and advertising materials to effectively represent the company's products and services to customers and prospects. Work closely with all marketing department associates and selected vendors to coordinate day-to-day execution of marketing programs, projects, communications and events in support of departmental initiatives. Assisting in preparing and packaging analytical and presentation of materials, in addition to will facilitate brochure and collateral development through Creative Design Services as needed in order to keep deliverables on schedule.


  • Assists project stakeholders in the day-to-day coordination and execution of marketing programs, projects and the production of collateral materials in order to promote system services marketing strategy, while adhering to time and budget constraints.
  • Coordinates aspects of corporate sponsored events to include, but not limited to contract negotiation and coordinating amenities, accommodations, speakers, entertainment, caterers, giveaways, media services and volunteers coordination (internal and external).
  • Maintains relationships with both internal (e.g. creative services) and external customers (e.g., vendors) in order to maintain an open line of communication regarding marketing initiatives. May participate on committees or group in order to provide marketing expertise.
  • Assists with writing, printing and distributing of newsletters, news releases, brochures, intranet pages and other marketing collateral in order to effectively communicate material and distribute it to appropriate audiences.
  • Assists with measuring return on investment for executed marketing programs and projects by utilizing response data tracking and preparing reports in order to determine the success of marketing initiatives.
  • Tracks the progression of projects from start to finish by maintaining detailed status reports for all projects and providing periodic updates, maintaining and updating calendar events and projects, and communicating with internal and external contacts in order to ensure to the successful completion of marketing events.
  • Prepares and packages analytical and presentation materials by utilizing market research studies in order to create and distribute useful and accurate marketing materials.
  • May assists in public relations functions, including serving as a communications liaison during crisis situations.
  • Receives work assignments from marketing communications manager based on current needs, experience of the specialist and specialist's particular strengths in advertising or communications.
  • Meets with appropriate sales or marketing representative to discuss communication needs or participates as a member of the sales and marketing team.
  • Reviews literature in the assigned marketing project, previous marketing materials used in the assignment area, and gathers materials of competitive companies in the field.
  • Develops direct mail programs, as dictated by the assignment, and monitors roll-out of the campaign and checks for success level at conclusion.
  • Develops draft advertising text and layouts as part of campaign materials and presents to advertising manager for review and approval.

Office Assistant

Northside Gastroenterology
09.2004 - 03.2009

As an Office Assistant, I will play a crucial role in ensuring the smooth and efficient operation of the office. Responsible for providing administrative support to various departments and assisting with daily office tasks.

  • Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.
  • Perform general clerical duties, including photocopying, scanning, and filing.
  • Handle incoming and outgoing correspondence and mail distribution.
  • Assist in data entry and maintaining accurate records.
  • Answer and direct phone calls in a professional and courteous manner.
  • Greet and assist visitors, clients, and employees.
  • Respond to emails and inquiries promptly.
  • Answer and direct phone calls in a professional and courteous manner.
  • Greet and assist visitors, clients, and employees.
  • Respond to emails and inquiries promptly.

Education

Bachelor of Science - Business Management

IWU
05.2006

Skills

  • Administrative Skills
  • Budget Management
  • Communication Skills
  • Compliance & Regulation
  • Contract Negotiation
  • Customer Relations
  • Databases
  • Data Management
  • Email Marketing
  • Event Management
  • Google Suites
  • Marketing
  • Microsoft Office
  • Organizational Skills
  • Project Management
  • Quick Learner
  • Relationship Building
  • Salesforce CRM
  • Team Player
  • Work Planning and Prioritization
  • Business Analysis and Reporting
  • Operations Management
  • Scheduling and Coordinating

Accomplishments

  • Successful Execution of Large-Scale Events: Orchestrated and flawlessly executed major events, exceeding client expectations and ensuring seamless logistics. Some events include Owners', Board of Directors, and Vendor Suppliers. Effectively overseen and administered meeting and event budgets spanning from $1,000 to $400,000, managing group sizes of up to 600 individuals in a professional capacity.
  • Budget Management: Demonstrated fiscal responsibility by consistently meeting or staying under budget for all events, resulting in cost savings.
  • Client Satisfaction: Maintained client satisfaction through effective communication, attention to detail, and exceeding event objectives.
  • Vendor Negotiation and Management: Negotiated favorable contracts with vendors, reducing costs while maintaining high-quality services.
  • Time Management: Demonstrated exceptional time management skills by successfully coordinating multiple events simultaneously, meeting all deadlines and exceeding client expectations.
  • Problem Resolution: Proactively identified and resolved potential issues during events, ensuring smooth operations and minimizing disruptions.
  • Post-Event Analysis and Improvement: Conducted thorough post-event evaluations, gathering feedback and implementing improvements for future events, resulting in enhanced overall event quality.

References

Available upon request.

Timeline

Manager, Events & Member Engagement

Independent Welding Distributors Cooperative
01.2014 - Current

System Marketing Specialist

St.Vincent Health
03.2009 - 01.2014

Office Assistant

Northside Gastroenterology
09.2004 - 03.2009

Bachelor of Science - Business Management

IWU
JENNIFER CARNEY