Jennifer Carpenter
Manistee,MI
Summary
Analytical Shipping Supervisor with experience across all aspects of shipping and receiving. Adept in planning and executing shipping schedules for high-volume warehouses. Committed to enforcing safety measures and good employee health practices.
Overview
11
11
years of professional experience
Work History
Scheduling and Shipping Supervisor
Packaging Corporation Of America
06.2014 - Current
- Streamlined order processing for faster turnaround times, improving customer satisfaction.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
- Established strong relationships with vendors and suppliers to guarantee reliable service and quality products for shipping needs.
- Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
- Evaluated current workflows regularly to identify bottlenecks and inefficiencies, implementing changes as needed to maintain optimal shipping performance.
- Supervised shipping team of 12 employees.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Met or exceeded production goals and objectives by following strict procedures.
- Enforced team adherence to safety regulations and protocols.
Supervisor
Family Video
10.2012 - 06.2014
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Education
West Shore Community College
Scottville, MIHigh School Diploma -
Ladywood High School
Livonia, MI05.1993
Skills
- Supply Chain Management
- Supply Chain Distribution
- Production Planning
- Warehouse Management
- Shipping Procedures
- Load Planning
- Warehouse Operations
- Logistics Coordination
- Staff Supervision
- Logistics Management
- Logistics Oversight
- Staff Management
- Problem Solving
- Record Keeping
- Process Development
- Multitasking Abilities
- Time Management
- Decision Making
- Team Leadership
- Customer Service
Affiliations
- Gardening
- Camping
- Cooking
References
References available upon request.
Timeline
Scheduling and Shipping Supervisor
Packaging Corporation Of America
06.2014 - Current
Supervisor
Family Video
10.2012 - 06.2014
West Shore Community College
High School Diploma -
Ladywood High School