Jennifer Carpio
Rio Rico,AZ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Aviation Boatswain's Mate Handler
United States Navy, USN
01.2013 - 09.2023
- Signaled pilots manually to correct movements and prevent accidents.
- Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
- Conducted fire drills and trained new recruits in use of firefighting equipment.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Prepared incident reports detailing personnel, location and results of each call.
- Responded to emergency calls and provided assistance to injured individuals.
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
Training Petty Officer
United States Navy, USN
05.2016 - 09.2023
- Established personnel qualifications and coordinated onboarding activities.
- Developed and implemented effective lesson plans to cover necessary material.
- Trained and licensed over 700 employees to enhance success in field operations.
- Maintained accountability of sensitive items through daily inventory, secure storage and proper equipment issuing documentation.
- Acted as training subject matter expert and provided extensive technical support to different departments.
IT Technical Support Specialist
United States Navy, USN
09.2023 - 11.2024
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and command networks.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Tested new software and hardware prior to integration to systems.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
Sales Associate
Orangetheory Fitness
08.2023 - 10.2024
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, currency, payment cards, and receipts to customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintain accurate records using established sales systems.
- Conduct telephone inquiries/follow up calls/customer care calls.
- Maintain an organized and clean work environment.
- Respond immediately to member requests, inquiries, and concerns.
Clinical Support Specialist
PIMA Heart and Vascular
08.2025 - Current
- Performed routine office tasks necessary for office operation and presentation.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer problems and complaints.
Education
Associate of Science - Business
San Diego Mesa College
San Diego, CASkills
- Effective time management
- Unwavering professionalism
- Leardership
- Effective multitasking
- Analytical problem-solving
- Effective listening skills
- Bilingual communication skills
- Proficient in computer applications
- Reliable and timely
- Collaborative teamwork
Certification
- Fire Fighter - United Services Military Apprenticeship Program.
- Naval Safety and Environmental Safety Program Afloat.
- Intermediate Leader Development.
Awards
- Awarded the Military Outstanding Volunteer Service Medal for contributing over 700 of community service hours, including volunteer work at local animal shelters, charity events, and community clean-up activities. Demonstrated leadership, initiative, and commitment to civic engagement beyond military responsibilities.
- Recipient of the Navy and Marine Corps Achievement Medal for exceptional performance to the highest level of leadership , resulting in the completion of 14,788 maintenance actions, and accountability for the mentoring of 32 sailors. Recognized for professional excellence, attention to detail, and mission-focused leadership.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clinical Support Specialist
PIMA Heart and Vascular
08.2025 - Current
IT Technical Support Specialist
United States Navy, USN
09.2023 - 11.2024
Sales Associate
Orangetheory Fitness
08.2023 - 10.2024
Training Petty Officer
United States Navy, USN
05.2016 - 09.2023
Aviation Boatswain's Mate Handler
United States Navy, USN
01.2013 - 09.2023
Associate of Science - Business
San Diego Mesa College