Jennifer Carrell
Middletown,OH
Summary
Experienced professional delivering exceptional patient care through clinical procedures and administrative tasks. Adept at assisting medical examinations, performing diagnostic tests, and managing patient records. Strong emphasis on teamwork and adaptability to evolving healthcare needs. Known for reliable and effective patient communication, ensuring a high standard of care and efficiency. Prepared for the role of Office Manager with high standards and a results-driven approach. Proficient in team collaboration and adaptable to changing needs. Known for administrative management, scheduling, budgeting, and staff coordination. Key strengths include effective communication, problem-solving, and organizational skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Nationally Certified Medical Assistant
Primary Health Solution
01.2023 - Current
- Aided Provider with routine office examinations and procedures.
- Ensured accurate documentation of medical procedures in electronic records.
- Documents all patient interactions and organizes laboratory results.
- Facilitated communication between teams and pharmacy staff.
- Monitored and managed new and refill prescriptions.
- Contributes to both patient-centric and organizational meetings.
- Facilitates patient engagement by sending reminders about necessary health steps.
Office Manager/Scheduling Manager/QMHS
The Family Healing Center
01.2012 - 01.2023
- Scheduling Therapeutic visits, Induvial and family therapy for a staff up to 25
- Ensuring all staff schedules meets productivity requirements
- Facilitating court ordered Therapeutic visitations with Bio Parents & children
- Assisting with CARF Accreditation
- Documenting and preparing clinical notes for Butler County Children Services in preparation for court proceedings
- Prepare monthly census and revenue reports
- Extensive and precise daily documentation regarding correspondence with Foster Parents, Bio Parents and Case Workers
- Independent judgement and decision-making ability for Administrative Team
- Liaison between Multiple County Agencies and Professionals
Medical Assistant
The Urology Group
01.2009 - 01.2012
- Scheduling surgeries, Scheduling in EPIC, Precertification’s
- Vitals, weight, height, blood pressure, EMR entry, Bio-Hazardous cleaning, disinfecting
- Venipuncture, injections, vitals, instrument sterilization, procedure room prep
- Cystoscopy, Stent Removal, Vasectomy assisting, Foley Catheters, Injections, Urinalysis
Human Resource Manager
Dixon Builders I, LLC
01.1998 - 01.2009
- Supervised staff of 5 associate in accounting and administration
- Weekly payroll, including job costing, commission payments
- Filing of all Local, State, Federal and School taxes
- Budgets for overtime, bonuses, and payroll taxes expenses
- Recruitment and Retention, conflict resolution
- Compliance with Department of Labor, Federal, State, OSHA and DOL Laws
- Administer of Workers Compensation Claims ensuring minimal claims
Education
Bachelor of Arts - Social Services
Kaplan University
Dayton06-2015
CDCA II -
Ohio Chemical Dependency Professionals Board
01.2014
Associate of Applied Science - AAMA Accredited Medical Assistant
Kaplan College
01.2010
Skills
Office administration
Organizational skills
Office management
Customer service
Reliable team player
Medical terminology
Patient scheduling
Team collaboration
Time management expertise
HIPAA regulations
Team leadership
Time management
Decision-making
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Developed and instituted employee training and retention initiative which reduced personnel turnover by 40% within 1 year..
- Advanced from Office Manager to Scheduling Manager within 2 years for implementing scheduling strategies to support business objectives .
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of clinical documentation.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
References
- Carrie Parker, Known for 10 years, Front Office Coordinator, The Family Healing Center - ODJFS, 705 Hampshire Street, Hamilton, OH, 45011, (513) 835-9220
- Vanessa Brown, Known for 10 years, Director, The Family Healing Center, 2100 Pleasant Ave, Hamilton, OH, 45015, (513) 867-5651
- Erin Fortener, Known for 2 years, NP, 10664 Nestling Dr, Miamisburg, OH, 45342, (937) 901-1387
Certification
- Advanced Cardiac Life Support (ACLS) - American Heart Association.
- Trauma Responsive Care Certification Tri-State Trauma 2014
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
- CPR/AED Certification
- Accredited Case Manager (ACM) - American Case Management Association.
- Child Development Associate (CDA) Certificate
Timeline
Nationally Certified Medical Assistant
Primary Health Solution
01.2023 - Current
Office Manager/Scheduling Manager/QMHS
The Family Healing Center
01.2012 - 01.2023
Medical Assistant
The Urology Group
01.2009 - 01.2012
Human Resource Manager
Dixon Builders I, LLC
01.1998 - 01.2009
CDCA II -
Ohio Chemical Dependency Professionals Board
Bachelor of Arts - Social Services
Kaplan University
Associate of Applied Science - AAMA Accredited Medical Assistant
Kaplan College
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