Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Generic

Jennifer Carrion

Houston,TX

Summary

Dynamic leader with extensive experience in retail management, notably with Footlocker, adept at driving significant sales growth and team productivity. Excelled in staff development, operations management, and customer engagement, implementing strategies that enhanced performance and profitability. Skilled in budget planning and problem-solving, fostering a culture of achievement and collaboration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Department Team Leader

Target
Houston, TX
12.2022 - Current
  • Motivated team members through recognition programs and performance-based incentives.
  • Ensured compliance with all safety regulations in the workplace.
  • Delegated daily tasks to team members to optimize group productivity.
  • Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
  • Implemented strategic plans to enhance team performance and productivity.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Coordinated with other departments to ensure smooth operations.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Partnered with store leadership team to learn and understand management processes and reports.

Retail Store Manager

Lady Footlocker
Friendswood, TX
02.2021 - 02.2022
  • Resolve customer complaints regarding sales and service
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Determine price schedules and discount rates
  • Review operational records and reports to project sales and determine profitability
  • Monitor customer preferences to determine focus of sales efforts
  • Prepare budgets and approve budget expenditures
  • Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications

Retail Store Manager

Footlocker
Houston, TX
02.2020 - 02.2021
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
  • Identify potential for loss and develop strategies to eliminate it
  • Monitor compliance to operational, safety, or inventory control procedures, including physical security standards
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
  • Oversee activities directly related to making products or providing services
  • Keep records of purchases, sales, and requisitions
  • Establish credit policies and operating procedures
  • Establish and implement policies, goals, objectives, and procedures for their department

Retail Store Manager

Kids Footlocker
Houston, TX
02.2019 - 02.2020
  • Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations

Retail Store Manager

Six02-Footlocker
Houston, TX
02.2017 - 02.2019
  • Resolve customer complaints regarding sales and service
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Develop alternative training methods if expected improvements are not seen
  • Monitor training costs to ensure budget is not exceeded, and prepare budget reports to justify expenditures
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
  • Assign employees to specific duties
  • Enforce safety, health, and security rules

Education

Certifed Medical Assistant -

Sanford Brown College
Houston, TX
08.2010

High School Diploma -

School Of Choice Academy HISD
Houston, TX
05.2008

Skills

  • Service outlet management
  • Staff instruction
  • Sales management
  • Personnel hiring
  • Personnel training
  • Budget planning
  • Merchandise return authorization
  • Work activity performance
  • Selling merchandise
  • Staff development
  • Team management
  • Motivation techniques
  • Sales expertise
  • Operations
  • Employee scheduling
  • Strategies and goals
  • Employee management
  • Team supervision
  • Order processing
  • Team building
  • Workflow optimization
  • Relationship building and management
  • Customer engagement
  • Operations management
  • Problem-solving
  • Business development and planning

Certification

  • Certified Medical Assistant

References

  • Greg Sumling, Store Manager, Footlocker Inc, (832) 723-9430, gregsumling@sbcglobal.net, Former Colleague
  • Jorge Gutierrez, District Manager, Footlocker Inc, (832) 439-1056, jorgegutierrez@footlocker.com, Former District Manager
  • David Contreras, District Manager, Footlocker Inc, (941) 209-0208, david.contreras@footlocker.com, Former District Manager

Accomplishments

  • Team Of The Month Award December 2021
  • Omni Fulfillments Award 2021
  • Recognized Best Customer Service Surveys 2021
  • Excellence Audit Award
  • Prepare For Next Certification-Target

Timeline

Department Team Leader

Target
12.2022 - Current

Retail Store Manager

Lady Footlocker
02.2021 - 02.2022

Retail Store Manager

Footlocker
02.2020 - 02.2021

Retail Store Manager

Kids Footlocker
02.2019 - 02.2020

Retail Store Manager

Six02-Footlocker
02.2017 - 02.2019

Certifed Medical Assistant -

Sanford Brown College

High School Diploma -

School Of Choice Academy HISD

Similar Profiles

CREATE PROFILE
Jennifer Carrion